VINCENT MUCHANJI
Nairobi,Kenya
Summary
Professional with over 10 years of experience in customer service and operations management. Skilled in inventory management, quality control, and ensuring efficient service delivery. Committed to maintaining high standards and providing excellent support to enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Assistant & Fuel Officer
Rongai W/s & Transport Ltd
Nairobi, Kenya
02.2023 - Current
- & Certifies delivery documents for approval.
- & Certifies verification of payment documents for Authorization.
- & Work closely with the operations manager to ensure scheduling of trucks for smooth deliveries.
- & Develops standard operating procedures to assist in Fuel Unit Operations.
- & Follows up the process of purchase orders and monitors expenditure.
- & Any other duty that shall be assigned by management.
- & Assists in management and provision of petroleum, oils and lubricants (POL) as well as provision of other related services to the Company.
- & Certifies the Receiving and Inspection (R&I) processes as required.
- & Resolves any contractual issues.
- & Reviews and certifies the quality of POLs by verification of quality test.
Warehouse Assistant
International Duty Free Kenya
01.2016 - Current
- & Pack, stock, organize and rearrange products in warehouse.
- & Keep neat and clean warehouse premises.
- & Organize and maintain records of inventories up to date.
- & Monitor and manage inventory control.
- & Manage and handle shipping, loading and unloading of products.
- & Operate forklifts and pallet jacks.
- & Handle delicate and sensitive products with utmost care.
- & Integrate best practices in handling warehouse materials.
Trucking Clerk
General Cargo Services
11.2019 - 01.2023
- & Record accurate information on loadings.
- & Ensure trucks are furnished with all requisite documents on time.
- & Ensure fleet availability to meet all orders by scheduling and forecasting.
- & Communicate with transporters and ensure trucks arrive on time at the loading site.
- & Oversee goods loading to ensure correct specs are loaded on the trucks.
- & Forward loading report to the head office team on daily basis.
- & Screening and analyzing acquired data to be able to take necessary measures to reduce operational costs.
- & Take part in activities to keep up with the trend in the industry.
Warehouse Inventory Supervisor
International Duty Free Kenya
02.2017 - 01.2019
- & Monitoring and maintaining current inventory levels; processing purchasing orders as required; track orders and investigates problems.
- & Recording purchases, maintaining database, performing physical count of inventory, and reconciling actual stock count to computer-generated reports.
- & Receiving, unpacking, and delivering goods; re-stocks items as necessary; label shelves.
- & Processed and documented returns as required following established procedures.
- & Performed routine clerical duties, including data entry, answering telephones, and assisting customers.
- & Sometimes served as cashier and handled cash and cash-related payments.
- & Guided, and trained staff employees, on how to handles warehouse machines etc.
- & Performed miscellaneous job-related duties as assigned.
Call Center Agent
StarTimes Limited Kenya
06.2015 - 06.2016
- & Establishing information from clients; determining eligibility; maintaining database.
- & Obtaining client information by answering telephone calls; interviewing clients; verifying information.
- & Determining eligibility by comparing client information to requirements.
- & Establishing policies by entering client information; confirming pricing.
- & Informing clients by explaining procedures; answering questions; providing information.
- & Maintaining communication equipment by reporting problems.
- & Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.
- & Updating job knowledge by studying new product descriptions; participating in educational opportunities.
- & Accomplishing sales and organization mission by completing related results as needed.
Shop Merchandiser
Uchumi Supermarket Limited
04.2011 - 05.2015
- & Ensure high levels of customer satisfaction through excellent sales service.
- & Maintain outstanding store condition and visual merchandising standards.
- & Maintain a fully stocked store.
- & Ascertain customers' needs and wants.
- & Recommend and display items that match customer needs.
- & Manage point-of-sale processes.
- & Actively involved in the receiving of new shipments.
- & Accurately update products information and descriptions.
Education
Diploma - Operations and Supply Management
Alison College
IrelandDiploma - Transport Management
Alison College
IrelandDriver's License - Driving
Holiday Defensive Driving School
Nairobi, KenyaCertificate - Financial Sales
Generation Kenya (CAPYE Institute)
Nairobi, KenyaGCSEs - General studies - Mean Grade B
Sigalame High School
Busia, KenyaSkills
- Customer Service
- Communication
- Microsoft Office
- Problem-solving
- Logistics coordination
- Quality control
- Inventory Management
- Health and Safety
- Operations Management
- Data analysis
References
- Robert Kimaiga, Manuchar International, +254-727287586, robertkimaiga@yahoo.com
- Anthony Mosaremo, United Nations Office Nairobi, +254-713353071, anthonymosaremo@gmail.com
- Edwin Gisemba, DHL GLOBAL FORWARDING, +254-712712872, edwin.gisemba@gmail.com
- Nishma Chohan, Rongai Workshop & Transport Ltd, +254-726722210, nishma@rongaiws.com
Languages
True, True
Custom Section - Interests
- Comedy action movies
- Documentary
Personal Information
- Citizenship: Kenya
- Gender: Male
Timeline
Operations Assistant & Fuel Officer
Rongai W/s & Transport Ltd
02.2023 - Current
Trucking Clerk
General Cargo Services
11.2019 - 01.2023
Warehouse Inventory Supervisor
International Duty Free Kenya
02.2017 - 01.2019
Warehouse Assistant
International Duty Free Kenya
01.2016 - Current
Call Center Agent
StarTimes Limited Kenya
06.2015 - 06.2016
Shop Merchandiser
Uchumi Supermarket Limited
04.2011 - 05.2015
Diploma - Operations and Supply Management
Alison College
Diploma - Transport Management
Alison College
Driver's License - Driving
Holiday Defensive Driving School
Certificate - Financial Sales
Generation Kenya (CAPYE Institute)
GCSEs - General studies - Mean Grade B
Sigalame High School