VICTORIOUS NJATHI
Nairobi
Summary
To apply and utilize the acquired knowledge in order to make a valuable contribution to society as I keep learning. Ensure that professional ethics are adhered to in my field of expertise.
I am a self-motivated lady who has pursued a bachelor's degree in Community Resource Management and possesses excellent skills in communication, facilitation, customer service, documentation, resource mobilization, project planning and management, leadership, community engagement, customer relationship management, sales and marketing, and report writing. Proficient Product Advisor adept at increasing customer numbers to support business growth plans. Demonstrates benefits with wide range of strategies and overcome customer objections by using positive and upbeat approach. Prepared to bring knowledge of industry, exceptional work ethic and many years of related experience.
Overview
10
10
years of professional experience
Work History
Customer Product Advisor
NCBA BANK
10.2023 - Current
- Customer Relationship Management
- Planning and executing marketing and activation programs
- Handling customer complaints as well as offering solutions
- Onboarding new Customers
- Conducting scheduled follow-ups to ascertain customer satisfaction
- Up selling and Cross selling bank products
- Conducting client visits and preparing respective call reports
- Preparing pipelines, production/activity reports
Project Officer (Intern)
Young African Women Initiative (YAWI)
01.2022 - 01.2023
- Resource mobilization through identification of potential donors and proposal writing.
- Planning and implementing mentorship programs for teenage mothers.
- Representing the organization in community and organization forums
- Facilitating civic education, economic empowerment and capacity building programs for women.
- Identifying and Lobbying key stakeholders for community forums
- Report writing
Settlor/ Champion (Volunteer)
USAID/NETI
04.2022 - 08.2022
- Organize and Facilitate Community meetings
- Collect data on community groups and do reports
- Identify and collaborate with key stakeholders and group leaders to form an umbrella organization
Dispatch Clerk
CHUMA MART LTD
01.2021 - 05.2021
- Receiving and dispatching products
- Stock taking
Internship
WELLNESS COMPASSION KENYA (WCK)
Kibera
04.2019 - 08.2019
- Mobilizing community for development programs
- Facilitating life skills training in schools.
- Empowering Kibera women economically.
- Conducting awareness and sensitization campaign on SGBV.
- Offering psycho-social support to survivors of SGBV.
- Facilitating self-help group formation
- Documentation and report writing.
Sales and Marketing agent
SAFARICOM SMART HUB
TRM NAIROBI
06.2016 - 02.2017
Kiswahili, English and CRE teacher
DAKIMU ACADEMY
02.2015 - 08.2015
- Class Teacher
- Guidance and Counseling teacher
Education
Transformative leadership and Communication -
Digitech Institute
04.2025
Executive Certificate of Proficiency -
College of Insurance
04.2025
Certificate in Computer -
Kenya National Library Services
Nakuru05.2023
Bachelor's Degree - Community Resource Management
Kenyatta University
01.2021
Leadership and Mentorship -
Kenyatta University
01.2017
Kenya Certificate of Secondary Education (K.C.S.E) -
Bavuni Secondary School
01.2014
Skills
- Communication
- Facilitation
- Customer Service
- Documentation
- Resource Mobilization
- Project Planning and Management
- Leadership
- Community Engagement
- Customer Relationship Management
- Sales and Marketing
- Report Writing
Hobbies and Interests
- Travelling
- Socializing
- Singing
- Decorating
References
- Mr. Constantine Waititwa, Branch Manager, NCBA Bank, Sameer Branch, 0710294999, constantine.waititwa@ncbagroup.com
- Madam Fidelis Karanja, Executive Director, Young African Women Initiative (YAWI), 0713735364, fidelis@youngafricawomeninitiative.org
Timeline
Customer Product Advisor
NCBA BANK
10.2023 - Current
Settlor/ Champion (Volunteer)
USAID/NETI
04.2022 - 08.2022
Project Officer (Intern)
Young African Women Initiative (YAWI)
01.2022 - 01.2023
Dispatch Clerk
CHUMA MART LTD
01.2021 - 05.2021
Internship
WELLNESS COMPASSION KENYA (WCK)
04.2019 - 08.2019
Sales and Marketing agent
SAFARICOM SMART HUB
06.2016 - 02.2017
Kiswahili, English and CRE teacher
DAKIMU ACADEMY
02.2015 - 08.2015
Transformative leadership and Communication -
Digitech Institute
Executive Certificate of Proficiency -
College of Insurance
Certificate in Computer -
Kenya National Library Services
Bachelor's Degree - Community Resource Management
Kenyatta University
Leadership and Mentorship -
Kenyatta University
Kenya Certificate of Secondary Education (K.C.S.E) -
Bavuni Secondary School
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