CHRISTOPHER OWORI ODHIAMBO
MOI'S BRIDGE
Summary
Seeking a challenging role as a Gold Banking Relationship Officer where I can utilize my skills and experience to provide exceptional customer service, build strong relationships with clients, and contribute to the growth and success of the bank. I am passionate about delivering results, acting with integrity, and upholding the NCBA values of DRIVEN, OPEN, RESPONSIVE, and TRUSTED.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Product Advisor
NCBA Bank
KITENGELA-BRANCH
08.2021 - Current
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Achieve agreed upon sales targets
- Coordinate sales effort with team members and other departments
- Analyses the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Key achievements: Among top sellers in 2022, 2023.
Internship, Accounting and Finance Department
Institute of Internal Auditors
05.2019 - 11.2019
- Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records
- Preparing financial reports, such as balance sheets and income statements, invoices, and other documents
- Working with bookkeeping software
- Handling sensitive or confidential information with honesty and integrity
- Oversaw quality control to identify inconsistencies and malfunctions.
- Helped maintain applicant tracking systems and recruiting metrics.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Analyzed company's expenditures and developed financial models.
- Identified needs of customers promptly and efficiently.
Education
BACHELOR OF BUSINESS MANAGEMENT - Accounting
RONGO UNIVERSITY
12.2019
Kakamega High School
12.2014
Skills
- Bank operations and processes knowledge
- Database Maintenance
- Client engagement and support
- Product positioning
- Customer Service's skills
- Company Branding
- Business-oriented mind-set
- Product Demonstrations
- Innovation
- Report and Research Writing
- Ability to Analyze and Interpret Financial Data
- Decision Making and Problem Solving Skills
Language Fluency
English, Swahili both written and spoken
References
- Mr. Calvin Ndata, Regional Business Development Manager, NCBA Bank; central Region, +254 720 528 356
- Ms. Rose Chepkoech, Branch Manager, NCBA Bank; Kitengela Branch, +254 721 985 57
- Ms. Dorothy Anyango, Business Development Manager, IIA Kenya Chapter; +254729303968
Accomplishments
- The best in prepaid cards and accounts Sales in 2021
- Among top CPA generalist in 2022
- Second runners up amongst CPA generalist in 2023
Certification
- Bank assurance master class
Languages
English
First Language
Timeline
Customer Product Advisor
NCBA Bank
08.2021 - Current
Internship, Accounting and Finance Department
Institute of Internal Auditors
05.2019 - 11.2019
BACHELOR OF BUSINESS MANAGEMENT - Accounting
RONGO UNIVERSITY
Kakamega High School
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