VICTOR MUTUNGI
Nairobi
Summary
Dynamic Project Officer with over four years of experience in program coordination and advocacy, focusing on diversity, equity, and inclusion (DEI). Successfully integrated DEI principles into program design at the Research Triangle Institute International, leading to measurable inclusive outcomes. Expertise in stakeholder engagement and data-driven decision-making complements strong project management skills aimed at advancing reproductive rights. Dedicated to promoting human rights and sustainable development initiatives in Kenya and beyond.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Officer
NCBA Group
05.2022 - Current
- Build and maintain strong relationships with insurance companies, retail banking staff, and customers to drive satisfaction and loyalty.
- Review and verify Know Your Customer (KYC) documents, ensuring compliance with regulatory standards.
- Coordinate internal and external appointments, schedule meetings, and manage busy calendars for cross-functional teams.
- Draft, review, and respond to routine office correspondence as needed, as well as ensure appropriate routing and timely follow-up for all incoming and outgoing branch and departmental communications.
- Prepare and submit accurate sales reports, tracking progress, and identifying areas for improvement.
- Manage customer inquiries, resolve complaints, and ensure timely updates in line with service-level agreements.
- Implement customer relationship management (CRM) strategies to enhance client satisfaction and retention.
- Increase profitability and revenue by identifying customer needs, and determining appropriate offerings.
- Confer with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Coordinate meetings between senior management and key stakeholders regarding business development issues.
- Develop customer outreach programs to maintain existing accounts.
- Conduct market research to identify selling possibilities, and evaluate customer needs.
- Develop and implement strategic business plans to achieve revenue growth targets.
- Assist in the preparation of reports outlining business development activities and results achieved.
- Solicit new consumer banking relationships while retaining and expanding current accounts.
- Analyze customer feedback data to determine areas for improvement within the organization.
Project Officer
Research Triangle Institute International (RTI)
10.2021 - 05.2022
- Organized seamless program logistics, including scheduling virtual meetings, arranging travel, and organizing workshops to assess developmental needs.
- Ensured that all program activities ran efficiently, optimizing resources for maximum impact.
- Facilitated effective communication within the program team and with stakeholders, and ensured timely dissemination of information, updates, and announcements.
- Maintained an up-to-date tracker of donor obligations, commitments, and reporting requirements for the timely disbursement of funds.
- Carefully planned each milestone's activities, collaborating closely with stakeholders and experts to ensure a comprehensive and viable strategy.
- Provided administrative support to the program staff in crafting presentations and slide decks, and prepared meetings with partners and donors.
- Coordinated project budget management and tracking of program intermediate results and progress.
- Compiled comprehensive reports on the budget, accounting, and program impact, delivering actionable recommendations.
- Coordinated field activities and provided logistical support for climate-resilient agricultural projects, including workshops and virtual meetings focused on sustainable farming practices in Kenya’s dairy and crops sectors.
- Worked closely with government agencies, local stakeholders, and donors to advocate for policies that align with environmental sustainability, and climate adaptation efforts.
- Managed the program’s grant administration, ensuring compliance with USAID regulations, and focusing on integrating climate change adaptation strategies into project goals.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Resolved technical issues affecting cross-functional communication and project deliverables.
- Conducted post-project reviews to identify areas for improvement in future initiatives.
- Identified potential risks associated with projects and developed mitigation strategies.
- Monitored performance metrics related to assigned projects and took corrective action when needed.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Negotiated contracts with external vendors or consultants where necessary for specific project requirements.
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
Intern
Directorate of cooperatives, Government of Makueni County
02.2020 - 08.2021
- Actively contributed to the financial growth and success of cooperative societies by ensuring the smooth financial operations of cooperatives, while gaining valuable insights into the cooperative sector.
- Demonstrated a strong acumen for cooperative bookkeeping, recording financial transactions, and maintaining accurate and up-to-date ledger accounts.
- Assisted in the approval process for maximum borrowing powers for cooperatives.
- Conducted committee member training and sensitization sessions on proper record-keeping practices.
- Collected data on cooperative societies’ environmental impact, which informed policy recommendations and facilitated evidence-based decisions on sustainability initiatives, such as yearly budgeting and County Integrated Development Plans (CIDPs).
- Prepared financial statements for cooperative societies, ensuring accuracy and compliance with regulatory standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in professional development activities related to cooperative learning strategies.
Education
Master of Arts - Economics, Cooperation and Human Development
Kenyatta University
Nairobi 12-2025
Certified Public Accountant (CPA) Foundation Level - Accounting
Kenya Accountants And Secretaries Examination Board (KASNEB)
06-2024
Bachelor of Commerce - Accounting Option
Mount Kenya University
01.2019
Skills
- Legal and policy knowledge
- Teamwork
- Record keeping
- Attention to Detail
- Data Management
- Strong communication and interpersonal skills
- Excellent administrative skills
- Effective time management skills
- Project and task management
- Goal-driven and results-oriented
- Data analysis and visualization
- Ownership and resilience
- Internal Controls and Compliance
- Analysis and Reporting
- Research and analysis
- Information Management and Sharing
- Coordination and partnerships
- Report writing
- Technology and systems knowledge
- Versatility and adaptability
- Continuous learning and communication
- Analytical skills
- Advocacy and mobilization
Certification
- Executive Certification on Human Rights, Politics, and Peace, International Council on Human Rights, Peace, and Politics, 2025.
- Social and Behavior Change on Harmful Practices (Child Marriage, FGM, and SGBV), UNICEF, 2023.
- Certification in Agile Project Management, PMI, 2023.
- Certification in Data Analytics Fundamentals, IBM, 2024.
- Certification in Climate Governance, Diplomacy, and Negotiations Leadership Program, AGNES Africa, 2024.
Languages
Swahili
First Language
English
Proficient (C2)
C2
Accomplishments
- Best Business Development Specialist of the Year, 2024
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Kenya Climate Change Working Group
- YOUNGO
- Africa Group of Negotiators Expert Support
Software
PowerBI
Tableau
CRM
Timeline
Business Development Officer
NCBA Group
05.2022 - Current
Project Officer
Research Triangle Institute International (RTI)
10.2021 - 05.2022
Intern
Directorate of cooperatives, Government of Makueni County
02.2020 - 08.2021
Master of Arts - Economics, Cooperation and Human Development
Kenyatta University
Certified Public Accountant (CPA) Foundation Level - Accounting
Kenya Accountants And Secretaries Examination Board (KASNEB)
Bachelor of Commerce - Accounting Option
Mount Kenya University
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