Terry Wairimu
Waitress
Nairobi
Summary
Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Waitress
Vanguard Resto-Lounge
1 2024 - 6 2024
- Demonstrated strong memory skills by accurately recalling customer orders without the need for written notes
- Collaborated with colleagues to ensure smooth service flow and supported team members during busy shifts
- Maintained a positive and friendly demeanor with customers and colleagues, contributing to a welcoming environment
- Consistently provided friendly and attentive service to ensure a positive dining experience.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Charly's Corp (Oyster Bay, Gemini Bistro, Ibiza Lounge)
02.2023 - 11.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Onyx lounge
03.2020 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
B Concept (Bclub And Gossip Ultra Lounge)
04.2017 - 01.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
No Degree - Bartending Training
Nairobi Bar Academy By Diageo
Nairobi 04.2001 - 04.2015
Diploma - Hospitality Administration And Management
Mount Kenya University
Thika12.2015
High School Diploma -
St. Mary's Girls Isiolo
Isiolo, Isiolo District, Kenya11.2011
Skills
\
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Flexible and Adaptable
Time Management
Team Management
MS Office
Multitasking
Problem-Solving
Dependable and Responsible
Calm Under Pressure
Organization and Time Management
Accomplishments
- I was supervising waitress team while at Onyx Lounge.
- Resolved product issue through consumer testing.
Languages
Swahili
Proficient
C2
English
Proficient
C2
Timeline
Waitress
Charly's Corp (Oyster Bay, Gemini Bistro, Ibiza Lounge)
02.2023 - 11.2023
Waitress
Onyx lounge
03.2020 - 02.2022
Waitress
B Concept (Bclub And Gossip Ultra Lounge)
04.2017 - 01.2020
No Degree - Bartending Training
Nairobi Bar Academy By Diageo
04.2001 - 04.2015
Waitress
Vanguard Resto-Lounge
1 2024 - 6 2024
Diploma - Hospitality Administration And Management
Mount Kenya University
High School Diploma -
St. Mary's Girls Isiolo
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