Hi, I’m
Stephen Oketch
Information Technology (IT)
Nairobi,Kenya
Summary
I am a highly motivated, dedicated and detail-oriented professional with a Bachelor's degree in Information Technology. I am offering
expertise in network and system maintenance, data management, and customer service. I have proven
ability to provide high-quality network administration, clerical support, handle inquiries, and
contribute to the success of organizational objectives. I am seeking opportunities to excel in an
innovative and competitive work environment. I am a great team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
years of professional experience
17
years of post-secondary education
Work History
Zash Ceres TechnologiesNairobi, Kenya
Call Center Agent
03.2023 - 05.2024
Job overview
- Provide customers with information about loan products, including types of loans, interest rates, terms, and eligibility requirements. Help potential borrowers understand the application process and the documentation needed.
- Handle inquiries and concerns related to loan accounts, including status updates, payment schedules, and account changes. Address and resolve any issues customers may have with their loans or the lending process.
- Address any problems or issues that arise with loan accounts, such as payment disputes, account errors, or delays. Provide solutions and escalate issues to higher-level staff if necessary.
- Accurately record customer interactions, loan details, and any changes to loan accounts. Maintain thorough and up-to-date records for future reference and compliance purposes.
- Stay updated on changes in loan products, company policies, and industry regulations to provide accurate and up-to-date information to customers.
Postal Corporation Of KenyaNairobi, Kenya
ICT Clerk
01.2020 - 02.2023
Job overview
- Coordinated with external vendors when needed for specialized services such as software implementation or hardware repair requests.
- Improved data accuracy with regular database maintenance, updates, and optimization.
- Assisted in the successful migration of company data to a new cloud-based storage systems.
- Handling inquiries received from clients and the managements Provided quality clerical support through data entry, document management, Email correspondence and overseeing operation of office equipment
- Produced high-quality documents, spreadsheets, and presentations for internal and customer experiences experiencing any form of challenges
- Interacted with customers by phone, email or in-person to provide information.
NHIF KENYAKisii, Kenya
Student Attachment
04.2019 - 07.2019
Job overview
- ICT: Installation of LAN, maintenance of LAN, crimped cables, software installation, and maintenance of computer/workstations
- Biometric Registration-Capturing members details by taking their fingerprints digital photo taking. Scanning of clients/members ID AND NHIF cards
- Claims: Receiving of hospital claims from different hospital manually. Capturing of claims in the system for documentation. Carrying out bed usage surveillance in different Hospitals within Kisii jurisdiction
- Surveillance and authorizing of claims for payment
- Customer care: (Handling customer complaints, receiving of NHIF forms in the system, amendment of members particulars, updating dependents’ hospital of his/her choice &advising the members the way forward)
- Registration: (Data Capture & Management, Member registration, Photo taking, Photo scanning, Merging, Printing of membership cards.
Education
Sawagongo High SchoolSiaya
KCSE
02.2011 - 11.2014
St. Mercy AcademyDiani
KCPE
01.2002 - 11.2010
Kisii UniversityKisii
Bachelor Of Information Technology from Network And System Administration
09.2015 - 12.2019
Skills
Data Management
Hobbies and interest
- Travelling
- Socializing
- Playing soccer
Language
Fluent in English and Swahili
Reference
Mr. Philip Mwangi
Manager, Posta Kenya
Thika Branch
Mobile +254722590796
Tom Osano
Supervisor, Customer Care Department NHIF - Kisii Branch
Mobile +254714602180
Pascalia Ouma
Lecturer, School of Information Science and Technology
Kisii University.
Mobile +254722596096
Raymond Kibet
Senior Manager, Posta Kenya
Mobile +254722530048
Timeline
Call Center Agent
Zash Ceres Technologies
03.2023 - 05.2024
ICT Clerk
Postal Corporation Of Kenya
01.2020 - 02.2023
Student Attachment
NHIF KENYA
04.2019 - 07.2019
Kisii University
Bachelor Of Information Technology from Network And System Administration
09.2015 - 12.2019
Sawagongo High School
KCSE
02.2011 - 11.2014
St. Mercy Academy
KCPE
01.2002 - 11.2010
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