FRED CHEPKWONY KANDIE
Statistician
Kabarnet
Summary
Background in Applied Statistics and Computing. Skilled in Research and use Microsoft Excel, SPSS and PowerPoint in data analysis and presentation. Proven impeccable project management skills. I am a focused young man of high integrity with a clear focus on excellence in performance. I’m a fast learner, giving my very best in whatever I do, I poses strong ability to prioritize and handle diverse workload effectively while paying attention to details Additionally, I devote myself beyond the call of duty.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Call Center Agent
Give Directly Kenya
06.2024 - 12.2024
- Handled more than 30 daily calls, while simultaneously updating CRM systems, maintaining 100% adherence to call-handling protocols
- Conducted telephone surveys to verify transfer receipt and updated recipient records.
- Escalated sensitive cases to supervisors, ensuring compliance with protocols.
- Resolved 90% of inquiries empathetically during initial contact, minimizing escalations by 40% through proactive problem-solving
- Streamlined data capture processes, reducing incomplete records by 30% through meticulous verification of recipient information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Field Officer
Give Directly Kenya
09.2022 - 12.2023
- Conducted more than 3000 household surveys using ODK (Open Data Kit) and Taro works with 99% completion rate, ensuring high-quality census, registration, and audit data.
- Identified and removed more than 300 ineligible households through rigorous verification, improving program targeting efficiency by 25%.
- Analyzed survey data to detect trends (e.g., eligibility gaps), leading to 3 process optimizations in field operations.
- Prepared weekly reports and submitted to supervisors which helped in streamlining operations and mitigating challenges and risks
- Proposed a streamlined eligibility checklist, cutting survey time per household by 15 minutes and ensured fairness in eligibility criteria and selection
- Coordinated with call center agents to resolve more than 50 field challenges, enhancing project timelines and ensuring recipient satisfaction.
- Boosted overall efficiency in field operations by regularly evaluating processes, identifying bottlenecks, and implementing targeted improvements to streamline workflows.
- Contributed to project success by actively participating in planning sessions, providing essential input based on field experience.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
Supervisor
RealMe
02.2021 - 08.2022
- Monitored 4+ teams simultaneously, ensuring 100% schedule compliance and reducing downtime by 35% through proactive adjustments.
- Mentored 15+ sales agents through weekly 1:1 sessions, improving individual sales KPIs by 30-45% within 6 months
- Addressed 50+ real-time staffing shortages per month by optimizing shift rotations, maintaining 95% service level consistency.
- Utilized excel to identify underperforming metrics, which leads to 20% efficiency gains
- Proposed a staffing allocation strategy that improved team productivity by 25%, adopted company wide
- Created a real-time inventory tracking system that decreased stock discrepancies by 40% and improved fulfillment speed
- Introduced data-driven performance scorecards that increased transparency and boosted team productivity by 35%
- Conducted monthly compliance audits, achieving 98% policy adherence across all retail locations
- Generated daily/weekly sales performance reports, highlighting trends like best-selling phone models, contributing to a 10% uplift in upsell opportunities
- Mentored 12+ sales agents on product knowledge and compliance, reducing customer complaints by 35%.
Transcriber
VERBIT Transcription Company
06.2020 - 11.2020
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
- Adapted swiftly to different industries'' terminologies through thorough research on subject matters before beginning each transcription assignment.
- Improved overall transcription quality with the consistent use of industry-standard style guides and transcription software.
- Translated abbreviations and jargon into long form during transcription process.
Field Assistant
KAPRACHOGE Tea Estate
06.2019 - 01.2020
- Managed daily tea plucking operations for 15+ workers, maintaining 98% quality compliance with factory standards through rigorous leaf inspection
- Oversaw 2 nursery sites (0.5 acre total), implementing moisture monitoring that reduced seedling mortality by 30%
- Designed a digital record-keeping system (Excel) that: Tracked worker's productivity across 20+ plots, Reduced data errors by 45% vs. manual logs, Cut weekly reporting time by 5 hours
- Optimized plot division strategies, enabling 15% faster harvest rotations without quality compromise
- Maintained 100% accurate inventory records for tools/inputs, with zero audit discrepancies
- Coordinated weekly safety briefings that eliminated harvest-season injuries for 6+ months
- Mediated 5+ field conflicts between workers, maintaining harmonious productivity
Registration Assistant
Ministry of Interior (HUDUMA NAMBA)
04.2019 - 05.2019
- Conducted 50+ daily registrations using structured questionnaires, achieving 99% data accuracy through rigorous verification
- Processed 1,200+ citizen records in NIIMS (National Integrated Identity Management System) with zero compliance errors
- Explained complex registration requirements to 500+ diverse applicants, reducing submission errors by 40%
- Resolved 30+ daily applicant inquiries, recognized as "Top Clarifier" by supervisors for exceptional service
- Streamlined data entry workflows that cut average processing time from 15 to 10 minutes per applicant
- Elevated interviewing techniques through active feedback, increasing first-time submission completeness by 35%
Education
Bachelor of Science - Applied Statistics and Computing
University of Kabianga
University Of Kabianga 09.2013 - 05.2016
High School Diploma -
Kabarnet High School
Kabarnet 04.2009 - 11.2012
Skills
Statistical data collection
Data interpretation
Data analysis
SPSS
Microsoft Excel
Research skills
Data management
Survey administration
Problem-solving skills
Documentation and reporting
Call center customer service
Certification
Monitoring and Evaluation Professional Certificate, Pan African University, Nairobi, Kenya, 01/01/24
Data Proficiency Software
- SPSS
- E-VIEWS
- Open Data Kit (ODK)
- Microsoft Office Word
- Advanced Excel
- PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Agent
Give Directly Kenya
06.2024 - 12.2024
Field Officer
Give Directly Kenya
09.2022 - 12.2023
Supervisor
RealMe
02.2021 - 08.2022
Transcriber
VERBIT Transcription Company
06.2020 - 11.2020
Field Assistant
KAPRACHOGE Tea Estate
06.2019 - 01.2020
Registration Assistant
Ministry of Interior (HUDUMA NAMBA)
04.2019 - 05.2019
Bachelor of Science - Applied Statistics and Computing
University of Kabianga
09.2013 - 05.2016
High School Diploma -
Kabarnet High School
04.2009 - 11.2012