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Stephen Kibandi
Customer Service Expert
Nairobi
Summary
Customer support representative with with over two years experience at Majorel Kenya focused on providing excellent customer service in contact center operations. Assigned to answer a range of customer inquiries through chat, email, and phone calls. Proactive and detail-oriented and have extensive experience with web-based apps, Microsoft Word, and Excel. Blends analytical and critical thinking with multitasking to resolve problems and please clients.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Support Representative
Majorel Kenya
Nairobi
09.2021 - Current
- Worked with Majorel Kenya for two years and two months, servicing customers primarily from Ghana, South Africa, Malta, Nigeria, and Kenya.
- Assist customers make use of all thecompany's platforms and services by answering over 70 calls, emails, and chats each day regarding order concerns and delayed deliveries.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Identifying and implementing workarounds to address problems quickly, prioritizing emergency needs, and making recommendations for solutions to difficult circumstances based on study and critical thinking.
Sales Representative
Lopijo Contractors
Ruiru
03.2019 - 07.2021
- Retained excellent client satisfaction ratings through outstanding service delivery
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Kenya -
01.2011 - 2014.05
GRADE ATTAINED: C
01.2002 - 2010.05
KCPE (224 Marks)
Diploma - Information CommunicationTechnology
04.2015 - 2019.05
GRADE ATTAINED: Credit
Skills
Desktop support
Interests
General psychology
Research on new technologies
Community outreach
References
Immaculate Samuel
Operation Manager Majorel Kenya Ltd, Nairobi
Phone:+254725090157
Margaret Kibe
Sub-Saharan Africa Team Manager Majorel Kenya Ltd, Nairobi
Phone:+254707917688
Joseph Kamau
Former employer at Lopijo Contractors
Phone:+254720273430
Timeline
Customer Support Representative - Majorel Kenya
09.2021 - Current
Sales Representative - Lopijo Contractors
03.2019 - 07.2021
NIBS Technical College - Diploma, Information CommunicationTechnology
04.2015 - 2019.05
Kenya Certificate Of Secondary School - Kenya,
01.2011 - 2014.05
Kenya Certificate Of Primary School - ,
01.2002 - 2010.05
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