NICK MUNENE NJUE
Nairobi
Summary
I aim to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Customer Support Expert
Teleperformance
Nairobi
01.2024 - Current
- Provided support through various communication channels, including emails, calls, and messages.
- Addressed operational challenges promptly.
Sales and Marketing Manager
Buggy Africa
Kilifi County
10.2021 - 10.2022
- Sales, developing new outlets as relationships are nurtured.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Developed and implemented sales strategies to target potential customers.
- Coordinating, executing, and supervising activations/promotional events.
Sales Representative
Checkmate distributors
Nairobi County
01.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Customer Relationship Manager
Alpha Gated Homes ltd
Nairobi
04.2020 - 07.2020
- Cultivated strong relationships with customers by providing personalized attention.
- Generated reports on customer feedback and identified areas of improvement.
- Arranging for site visits for prospective clients.
- Created and managed customer relationship management databases.
- Developed strategies to improve customer service processes.
Sales and Marketing Executive
Abana Safaris
04.2019 - 11.2019
- Provided support during product launches by conducting training sessions for sales staff.
- Reported regularly on progress made towards achieving organizational goals.
- Analyzed sales data to identify trends in customer purchases.
- Established relationships with potential customers through cold calling and networking activities.
- Developed and implemented successful sales strategies to maximize profits.
Guest Relations Officer
Bomas of Kenya
01.2017 - 01.2019
- Provided concierge services including restaurant recommendations or directions around town.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
Naturalist
Blue Post Hotel
08.2016 - 12.2016
- Guiding guests around the animal park.
- Receiving payments from clients.
- Issuing receipts to clients.
- Adhered to safety protocols while leading outdoor activities.
- Customer care operations.
Education
Bachelor of Science - Hospitality and Tourism Management, Tourism Management
Kenyatta University Main Campus
Nairobi01.2019
Certificate - Microsoft Computer Packages, Internet and E-mail
Annex Computer College
Nairobi01.2012
Skills
- Customer experience support
- Transcribing
- Call center experience
- Verbal and written communication
- Live chat support
- Service ticket management
References
- Mr Eric Ochieng, Snr Corporate Communication and Public Relations Officer, Bomas of Kenya, 0721205443
- Mr Vincent Mureithi, General Manager, Prins Adventures, 0722950975
Hobbies and Interests
- Travelling
- Reading
- Meeting new people
- Swimming
Attributes
- I am driven by ambition to succeed
- I always give my best when I put my mind to it.
- I seek to be challenged and stretched.
- I possess strong interpersonal communication skills.
- Eager to learn and apply new skills.
- I am a responsible and self-driven individual.
- A team player
Timeline
Customer Support Expert
Teleperformance
01.2024 - Current
Sales and Marketing Manager
Buggy Africa
10.2021 - 10.2022
Sales Representative
Checkmate distributors
01.2021 - 09.2021
Customer Relationship Manager
Alpha Gated Homes ltd
04.2020 - 07.2020
Sales and Marketing Executive
Abana Safaris
04.2019 - 11.2019
Guest Relations Officer
Bomas of Kenya
01.2017 - 01.2019
Naturalist
Blue Post Hotel
08.2016 - 12.2016
Bachelor of Science - Hospitality and Tourism Management, Tourism Management
Kenyatta University Main Campus
Certificate - Microsoft Computer Packages, Internet and E-mail
Annex Computer College
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