SIMON MURIMI KARIUKI

Solution Architecture & Technical Delivery

• Configured, deployed, and optimized EDRMS systems across enterprise domains such as government, financial services, insurance, NGOs, manufacturing, and healthcare; included projects for Bank of Baroda Kenya Ltd., Kenindia Assurance (backlog scanning alongside Genesys/e-Life insurance integration), and Lapfund (data migration with 100% upload success rate along with Microsoft Dynamics integration and e-forms delivery).
• Played a key role in the design and delivery of a fully integrated EDRMS and ERP solutions, HIMS, and or Core Banking Solutions for various clients, enabling seamless document access across departments and significantly improving operational efficiency.
• Coordinated deployment and usage of custom APIs integrating EDRMS with Core Banking Systems, Hospital Information Management Systems, ERPs like Navision, and Core Insurance platforms- eliminating manual document handling and automating cross-system data flow.
• Designed and configured SQL Server and PostgreSQL database architectures underpinning all deployed platforms; managed the full SDLC, including requirements analysis, solution design, technical documentation, UAT coordination, deployment, and post-launch optimization.
• Delivered secure digitization projects as named Project Lead across various organizations in the country, ranging from Hospitals, Banks, saccos, NGOs, UN Agencies, Parastatals, and other institutions.
• Author various Technical Reports as may be required during the project lifecycle. Developed and maintained documentation for IT processes, enhancing knowledge sharing across departments.
• Conducted analysis of system performance to identify areas for improvement and optimization.
• Led troubleshooting efforts for complex technical issues, providing resolutions that improved system reliability.
• Conducted regular audits of IT systems to ensure compliance with industry standards and internal policies.
• Created detailed documentation of IT systems, processes, and procedures to facilitate knowledge sharing among team members.
• Re-engineered existing computer systems to promote ease-of-use and improve system security

Team Leadership & Programme Management

• Served as Regional EDRMS Technical Lead, managing multi-country implementations across Malawi, Zambia, Tanzania, and the DRC- resolving escalations, coordinating in-country support staff, and ensuring delivery consistency across all markets.
• Coordinated large-scale backlog digitization programmes, managing teams of up to 100 staff across scanning, indexing, QA, and metadata tagging.
• Mentored junior technical staff in solution configuration, API integration practices, client engagement, and training delivery.
• Enforced security protocols, change control governance, and system update procedures across all deployed client environments.

Business Development & Pre-Sales

• Drove new client acquisition by leading end-to-end pre-sales engagements: conducting business discovery workshops, capturing requirements, architecting tailored EDRMS/ECM/BPM, HIMS or QMS solutions, and delivering executive-level demonstrations to enterprise, government, healthcare, insurance, and financial sector prospects.
• Developed technical and commercial bid content for tenders and proposals, contributing directly to contract awards.
• Engaged decision-makers at CEO, Head of Operations, ICT Director, Records Management, Finance, and Legal levels: positioning solutions against measurable business challenges and articulating clear ROI.
• Supported commercial negotiations, pricing discussions, scope definition, and solution assurance activities that accelerated deal closure and strengthened client confidence during procurement cycles.

Commercial Impact Highlights

• Supported enterprise solution opportunities across banking, insurance, government, healthcare, SACCO, NGO, and UN sectors throughout East and Southern Africa.
• Participated in the preparation and submission of high-value competitive tenders and enterprise proposals covering EDRMS, BPM, workflow automation, digitization, systems integration, and managed services.
• Delivered executive solution presentations and demonstrations to senior stakeholders, including CEOs, Managing Directors, ICT Directors, Operations Executives, Records Managers, and Board-level decision-makers.
• Contributed to strategic account growth through post-implementation relationship management, opportunity identification, and solution expansion discussions.

Client Success & Account Management

• Managed strategic client relationships across key enterprise accounts, acting as a trusted advisor while identifying service improvement opportunities, supporting renewals, and contributing to account growth initiatives.
• Designed and delivered role-based end-user and administrator training programmes at every client site, covering document upload, retrieval, workflow management, audit trail reporting, integration, reports generation, e-forms usage, and system administration.

Revenue Recovery & Financial Operations

• Managed credit control operations, monitoring customer accounts, negotiating payment plans, and implementing recovery strategies that reduced outstanding receivables by over 70%.
• Prepared aged debtors’ reports, reconciled discrepancies, and collaborated with finance and sales teams to support timely project delivery and maintain healthy cash flow.
• Led collection efforts, utilizing effective communication strategies to resolve overdue accounts.
• Collaborated with sales teams to align credit policies with business objectives and customer needs.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Enterprise POS & Hospitality Solutions

• Contributed to the development, customization, and deployment of RetailStar, HotelStar, and eRetail POS systems, building core modules for inventory management, transactions, customer loyalty, reservations, procurement, and reporting.
• Developed responsive front-end components (HTML, CSS, JavaScript, jQuery) integrated with PHP (Laravel) and PostgreSQL backend to enhance usability and automation for retail and hospitality clients.
• Optimized database queries and backend logic for high-volume operations, integrated hardware devices (barcode scanners, printers, kitchen displays), and enabled multi-branch synchronization for real-time updates.
• Supported client onboarding, bug resolution, patching, and version rollouts to ensure stable and high-performing systems.
• Implemented automated testing procedures to enhance software reliability and reduce deployment errors.