Silas Njoroge

• Oversee the product vision ensuring all teams are working towards a common goal
  Recruit, Train and Manage Product Leadership Talent
• Lead and Coordinate project planning and execution with Product Managers, Engagement Manager, Engineering Managers and other functions across the business

Achievements:

• Bespoke Warehouse Management System (WMS) : Spearheaded the development and implementation of a customized WMS for a prestigious grade A facility at Tatu City. Streamlined warehouse operations, optimizing inventory management and operational efficiency leading to over 98% in OTIF and labour cost reduction of over 50%
• Soko Solution (Fulfillment by Twiga): Leading the technology team and working with various business functions to create a Fulfillment by Amazon like for Twiga.
• Working with a cross-functional team to define interview and shortlist ERP solution providers for the organisation
• Sales Agent application to support new agency model within the company where sales agents are out outsourced or individuals.

Led a cross-functional team consisting of product associates, software engineers, product designers, UX-ers, QA and the commercial team in the complete lifecycle management of commercial products within the organization.

Key Achievements:

• Revamped E-commerce Platform (SokoYetu v3): Successfully led the development and implementation of the E-commerce platform, resulting in the seamless digital migration of 10,000 out of 14,000 daily customers. This initiative contributed to a remarkable revenue increase of up to $10 million per month, with 70% of the total revenue generated via the platform.
• WhatsApp Bot (Twiggy) Implementation: Spearheaded the development and deployment of a user-friendly WhatsApp bot, enabling self-service customer support. Functionalities included E-KYC registration for the company's digital loan product, order generation, price checking, deals, pin reset, customer information updates, and receipts. This initiative significantly elevated customer engagement, streamlined data collection processes, and optimized support procedures.
• Technology Infrastructure for Expansion: Guided the team in the establishment of the technological foundation required for successful local and regional expansion initiatives. This strategic effort facilitated the company's growth, leading to an expanded customer base and increased market presence.

Led a team of software engineers (front-end web/mobile, back-end) and QA in developing and deploying of various applications supporting the commercial
Achievements:

• Dynamic Routing Optimization: Implemented route optimization software resulting in a 20% reduction in logistic costs. Enhanced delivery timelines and overall customer satisfaction.
• Sales Force Automation App: Successfully developed and launched a sales force automation app, providing real-time data and analytics to empower the sales team. Resulted in increased sales productivity and operational accuracy.
• E-Commerce v1 and Call Center Ordering Platforms: Spearheaded the development of E-Commerce v1 and Call Center ordering platforms, expanding customer reach and significantly increasing revenue.

• Worked with project managers, developers, quality assurance and customers to create the companies e-commerce platform, SokoYetu

• Led a cross-functional team in developing and implementing software solutions for the Distribution and Agriculture industries, while recruiting, managing, and growing technical talent.

• Developed and implemented a HR and Payroll Software from Oracle Forms to a web platform to be used by over 100 companies in the Scandinavian region

• Developed and implemented an Information Management Systems for NGOs, Government and Blue Chip companies in Kenya/Uganda

• Developed and implemented a Stock brokerage system for leading Stockbroker firms in Kenya