Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Affiliations
Timeline
AdministrativeAssistant
SHEILA IDZA MBARU

SHEILA IDZA MBARU

KE-Program Processing Associate (National)
Nairobi

Summary

Results-driven Program and Training Officer with 5+ years’ experience in humanitarian and development sectors, including direct USRAP case processing at CWS. Skilled in refugee case management, START database, medical QC, assurance support, cultural orientation, and circuit ride logistics. Adept at data quality control, training facilitation, and partner engagement, with a proven record of ensuring compliance with PRM, USCIS, and CWS guidelines. Recognized for attention to detail, strong communication, and ability to deliver under pressure in multi-cultural environments.

Overview

10
10
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Cultural Orientation Trainer

Church World Service
05.2023 - 03.2025
  • Delivered Cultural Orientation to USRAP participants, ensuring compliance with PRM/USCIS guidelines and tailoring sessions to gender, age, and diversity needs.
  • Collaborated with the Case Processing team (Horn of Africa) to conduct medical quality control and case updates in START, including managing medical holds and action items; processed 100+ cases (1,100 individuals).
  • Supported the Assurance team by identifying and updating cases ready for Assurance processing, working on at least 20 cases.
  • Assisted the Field Processing team by contacting applicants for Prescreening and USCIS interviews, updating START “contact out” records to ensure timely communication.
  • Conducted data quality checks through the e-ROP project, transitioning files from physical to digital, reviewing case files for accuracy, and scanning/uploading missing records using PRM–USCIS naming conventions; processed 30+ files (250 individuals).
  • Updated START records consistently and participated in 12+ START update trainings to stay compliant with PRM guidelines.
  • Coordinated circuit ride logistics, managing interpreters, supplies, and reporting, while serving as a point of contact in the field.
  • Administered participant assessments, analyzed results, and compiled trip reports to inform program improvements.

Programmes and Training Coordinator

Kenya Girl Guides Association
01.2021 - 05.2023
  • Led the design and rollout of 6 youth-centered programs impacting over 2,000 girls and young women.
  • Oversaw a multi-county training network with 20 trainers and 40 volunteers, completing two major projects.
  • Developed training manuals and migrated training delivery to digital platforms, achieving a 30% cost reduction.
  • Collaborated with partners (UNICEF, Yunitok) to implement youth engagement programs with a wide national reach.

Programme Officer

Kenya Girl Guides Association
09.2015 - 12.2018
  • Facilitated SGBV dialogue forums, promoting community advocacy and policy awareness.
  • Managed program budgeting and tracked implementation using performance data and monitoring tools.
  • Supervised delivery of HIV/AIDS awareness curricula in safe spaces across Nairobi’s informal settlements.

Education

MSC - Development Studies: Development Economics and International Development

Kenyatta University
06.2024

Bachelor of Science - Food and Nutrition

Kenyatta University
07.2012

Skills

USRAP Case Processing & START Database

Certification

MEAL Essentials Certificate: Project Management, Disaster Ready

Interests

Travelling and making connections, Design, Reading books and articles

Accomplishments

  • Processed 100+ USRAP cases (1,100 individuals) and conducted medical QC as part of CWS case processing support.
  • Coordinated circuit ride logistics and training delivery, ensuring safe, timely, and compliant refugee processing.
  • Designed youth programs with UNICEF/Yunitok, reaching 50,000 participants nationwide.
  • Trained and mentored young leaders across 20 countries, improving program sustainability.

Affiliations

  • World Association of Girl Guides and Girl Scouts
  • Kenya Nutritionists and Dieticians Institute

Timeline

PM-ACP Agile Methodologies and Frameworks- Skillset

04-2025

MEAL Essentials Certificate: Project Management, Disaster Ready

06-2024

Project Management Essentials Certificate: Project Management, Disaster Ready

10-2023

Cultural Orientation Trainer

Church World Service
05.2023 - 03.2025

Programmes and Training Coordinator

Kenya Girl Guides Association
01.2021 - 05.2023

Programme Officer

Kenya Girl Guides Association
09.2015 - 12.2018

Bachelor of Science - Food and Nutrition

Kenyatta University

MSC - Development Studies: Development Economics and International Development

Kenyatta University

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SHEILA IDZA MBARUKE-Program Processing Associate (National)