Shanice Molly

Dynamic and detail-oriented professional with experience at Dakota Highway Complex, skilled in guest relations, front desk operations, and inventory management. Strong background in handling customer inquiries, resolving concerns with calm professionalism, and maintaining a welcoming environment.

Excellent communication skills with basic proficiency in French, supporting interaction with a diverse range of clients. Committed to delivering high-quality service, supporting team collaboration, and creating positive guest experiences in fast-paced settings.

• Well-trained and guest-focused professional with practical experience in hospitality and customer relations.
• Safety and Professional Etiquette Training
• Customer service and communication skills

• Best Front Desk Performance – Dakota Highway Complex (2024)

Recognized for outstanding customer service, punctuality, and maintaining a calm, welcoming atmosphere during peak seasons.

• Team Spirit Award – Dakota Highway Complex (2024)

Acknowledged for teamwork, reliability, and strong communication across departments.

• Certificate of Completion – Air Cabin Crew Program (2025)

Completed a full training program covering in-flight safety, guest relations, and service standards.

• Volunteering & Community Events: Actively involved in community cleanups and school-related functions, showcasing teamwork and social responsibility.
• Event Hosting & Planning: Enjoy organizing small events and helping with setups — from coordinating guests to managing flow and vibe.
• Public Speaking & Presentations: Comfortable speaking in front of groups and leading small discussions, developed during college simulations and trainings.
• Travel & Cultural Appreciation: Passionate about learning new cultures, which enhances guest empathy and interaction.
• Content Creation: Engaged in digital storytelling on TikTok & Instagram — building a personal brand and growing an audience with creativity and consistency.
• Self-Development: Constantly learning soft skills like emotional intelligence, professionalism, and communication through online resources and experience.