PERPETUAL NYAKIO MURIITHI

• Manage end-to-end travel services for clients in the U.S., GED, and CA including flight bookings, cancellations, rebooking, hotel and tour arrangements, and car hire services.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolve customer inquiries and issues efficiently through professional written and verbal communication.
• Coordinate bookings using advanced CMS systems while ensuring all services are delivered accurately and on time.
• Maintain high service standards working fully remotely on the U.S. day shift (6:30PM - 3:30AM EAT).
• Leverage strong organizational skills to manage multiple client needs simultaneously, while ensuring client satisfaction.

• Analyzed travel products and services, secured vendor agreements, and updated offerings in CMS for marketing use.
• Built and maintained strong relationships with tourism stakeholders and service providers.

-Mapped, documented, and promoted local tourism products; liaised with local stakeholders for product development.

- Supported development of domestic tourism materials and tourism guidebooks.

• Designed travel itineraries, handled bookings, budgeting, and trip planning.
• Provided digital marketing support and personalized pre-travel assistance to clients.

• Gained exposure to sustainable tourism development, and worked on initiatives bridging public-private partnerships.