To achieve a challenging company position in production, inventory control, stock taking, sales and marketing in order for to add value and profits for the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
1. Team Leadership and Development
> Managed a team of 14 technicians, providing training and mentorship that resulted in a 15% increase in team productivity over a 8-month period.
2. Operational Efficiency
Implemented new workflow processes that reduced project turnaround time by 20%, allowing workshop to complete average of 50 additional projects per year.
3. Customer Satisfaction
Close followup with customer's complaint's / satisfaction leading to actionable insights that improved service quality and resulted in a 30% increase in overall customer satisfaction ratings.
1. Production Planning and Scheduling
Developed and implemented production schedules that optimized resource allocation, resulting in a 25% increase in production efficiency and the ability to meet 95% of delivery deadlines consistently.
2. Quality Control Management
Established quality control protocols that reduced defect rates by 30%, ensuring that 98% of products met or exceeded industry standards and customer specifications.
3. Cost Management
Managed an annual production budget of $1 million, achieving a 20% reduction in operational costs through effective resource management and waste reduction initiatives.
4. Team Leadership and Development
Led a team of 30 employees, implementing training programs that improved team performance and reduced employee turnover by 15% over a two-year period.
5. Safety Compliance
Implemented comprehensive safety training programs that resulted in a 40% decrease in workplace incidents, maintaining a safety compliance rate of 100% during audits.
Have good conflict resolution skills
Basic Computer skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Inventory Control
Schedule development
Staff Discipline
Employee Motivation