Mary Wacuka Kanyoni
Banker
Nairobi, Nairobi Province,30
Summary
Dedicated and self-motivated professional with a proven track record of contributing to organizational success through exceptional working skills. Experienced in effectively managing organizational resources and thriving in a team-oriented, multicultural environment. Adaptable and able to work under minimal or no supervision, maintaining a high level of motivation. Committed to delivering results and making a positive impact on the organization\'s goals.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Account opening officer
Diamond Trust Bank
01.2018 - Current
- Verifying Digital acquired account
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the bank.
- Fixed deposit posting
- Provided training for newly hired Account Opening Officers, fostering a knowledgeable and capable workforce.
- Served as a primary point of contact for clients throughout their account opening journey, ensuring timely updates and prompt resolution of any concerns.
- Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
- Standing instructions set ups
- Accounts enrichment
- Kyc checks during accounts opening
- Mobile banking and estatements set up
- Accounts activation and debit cards ordering
Inward cheque clearing
Diamonds Trust Bank
01.2016 - 06.2018
- Checking the validity of cheques, customer signature, whether amounts in word and figures tally, doing call back to customers to confirm if they issued the cheques and doing overall cheques due diligence
- Completed accurate data input or corrections into computer files.
- Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
- Improved team knowledge and efficiency with regular training sessions on customs regulations and updates.
Customer products advisor
Nic Bank
1 2014 - 1 2016
- Cross selling bank products to the customers, accounts, credit cards and loans
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Education
Bachelor degree - Mass communications
Kampala International University
Kampala Uganda 01.2010 - 01.2013
Skills
Banking regulations knowledge
Document Verification
Cross-Selling Products
Goal-oriented mindset
Professionalism and Ethics
Account Analysis
Know Your Customer compliance
Personal Information
- Date of Birth: 09/09/89
- Nationality: Kenyan
References
- Isaac Njuguna, Manager Card Operations, Diamond Trust Bank, +254 721 267 806, imnjuguna@gmail.com, P.O. Box 67171-00200, Nairobi
- Nicholus Kisala, Sales Manager, Nic Bank, 0739740907/0725692770
- Mudoola Herbert, H.O.D School of Journalism and Media Studies, Kampala International University, P.O. Box 20,000, Kampala, Uganda, herbertmudoola@gmail.com, +256 703 531 802/+256 752 391 628
- Hezron Mbebi, Insurance Sales Manager, Icealion Group, 0729649674, +254734861655
Training
- Business continuity management training
- Correspondence banking by Standard Chartered Bank
- Combating financial crime
- Work ethics
- Anti Money laundering
- Customer care
Professionalexperience
5 years in back office Bank operations
Timeline
Account opening officer
Diamond Trust Bank
01.2018 - Current
Inward cheque clearing
Diamonds Trust Bank
01.2016 - 06.2018
Bachelor degree - Mass communications
Kampala International University
01.2010 - 01.2013
Customer products advisor
Nic Bank
1 2014 - 1 2016
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