Alex Maina Nyaguthii
Nairobi,Kenya
Summary
Aims to work in an environment which will enhance exposure to challenges and experience in ICT. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
1
1
Certification
Work history
ICT Officer
DIAMOND TRUST BANK
05.2018 - Current
- Administration, Support and Maintenance of ICT Infrastructure especially; Network, Desktop Systems & Data Center
- Monitoring, supporting and maintaining of the Data Centre's servers, & Storage
- Timely Operational Reporting, This will include a security check of the ICT Infrastructure on a daily basis
- Security / Audit / Helpdesk - Timely & effective compliance
- Preventive Maintenance of ICT Equipment for all the Branches and Datacenter
- Audit Compliance
- ATM Operating System and Monitoring and Support.
- Removed computer viruses and malware from affected computers, collaborating with security team to analyze security-related incidents.
Senior Service Desk Engineer
UNITED NATION OFFICE AT NAIROBI, Computech Limited
10.2017 - 04.2018
- IT Executive Support: -Assisting Directors, executive directors and other senior management team with IT related issues
- Daily preparing reports for management and performance review
- Support of the technical departments in the use of the service support processes
- Ensure continuous monitoring and forward movement of customer issues until they are resolved
- Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident
- Keep a real-time view of all Incidents affecting the Customer and ensure problems are managed to closure while keeping the customer updated
- Any other task assigned by the supervisor
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Team Leader (supervisor
DIAMOND TRUST BANK| Computech Limited
09.2015 - 10.2017
- Ability to liaise with immediate managers and third parties to gather information and make sure incidences and service requests are resolved per the agreed SLA
- Monitoring the contract KPIs to improve quality and minimize errors and help track performance
- Coordinating and implementing new projects and scheduled changes through closely working with the client ICT Management
- Regularly preparing reports for management and performance review meeting
- Providing leadership and coordination to the service support team
- Proactive Problem Management vía a trend-analysis of important services or historical Incidents
- Keep a real-time view of all Incidents affecting the Customer and ensure problems are managed to closure while keeping the customer updated.
Support engineer
DIAMOND TRUST BANK |Computech Limited
10.2013 - 09.2015
- Setting up new users; Configuring Outlook, Network printers, Intranet, Local Administrator
- Configuring and supporting of shared folders on the LAN
- Giving support to the staff Desktops, notebooks and printers
- Network Maintenance and trouble shooting
- Releasing mails i.e
- From Iron Port Scan Software
- Train and implement newly introduced software to end users
- Computer Preventive Maintenance on Desktop computers and Notebooks
- Any other task assigned by the supervisor.
Support Engineer
AIRTEL |Computech Limited
12.2012 - 09.2013
- Hardware, software installations, configurations and repair
- Setting up new users; Configuring Outlook, Network printers and intranet
- Configuring and supporting of shared folders on the LAN
- Giving support to the staff Desktops, notebooks and printers
- Retrieving mails for those users whose mails are saved on other machines
- Preventive maintenance on desktops and laptops.
ICT Intern
KENYA METEOROLOGICAL DEPARTMENT
08.2012 - 11.2012
- Attach Hardware, software installations, configurations and repaired to the ICT and
- Engineering department, supporting the Climate and Pollution Monitoring Systems
- Did technical aspects of IT Technologies such as LAN/WAN, SECURITY, TCP/IP routing among others
- Installation and upgrading of computer software and hardware
- Computer networking and configuration management
- Documentation of computer and infrastructure configurations
- Installation, maintenance and operations of telecommunications equipment and network configuration
- Any other tasks assigned by the supervisor.
ICT Intern
AGRICULTURAL FINANCE CORPORATION
01.2011 - 03.2011
- Carried out network connectivity checks, making sure that it worked for the users Installed hardware and software upgrades to ensure work is performed as per the company policy
- Repairing and upgrading hardware, software, and peripheral equipment in liaison with the vendors for service or major/warranty fixes
- Diagnostics and troubleshooting: finding solutions to hardware/software problems, investigating solutions to user problems and fixing faults with the system
- Perform daily, weekly, monthly tasks on the desktops and notebooks which include up to date Antivirus, software patches and hot fixes etc
- Troubleshooting and repairing faulty printers/scanners/copiers
- Any other tasks assigned by supervisors.
Education
ITIL V3 - ITIL V3
Axelos
HP Security Information Essentials -
HPE
Diploma - Information Communication Technology Module 2
Railways Training Institute
Diploma - Information Communication Technology
Railways Training Institute
-Business plan Certificate of competence in application packages - undefined
2009
Kenya Certificate of Secondary Education - undefined
Kamuiru High School
2008
Skills
- ICT disaster recovery
- Vulnerability analysis
- Problem-solving
- Knowledge of RHEL
Certification
ITIL -
Timeline
ICT Officer
DIAMOND TRUST BANK
05.2018 - Current
Senior Service Desk Engineer
UNITED NATION OFFICE AT NAIROBI, Computech Limited
10.2017 - 04.2018
Team Leader (supervisor
DIAMOND TRUST BANK| Computech Limited
09.2015 - 10.2017
Support engineer
DIAMOND TRUST BANK |Computech Limited
10.2013 - 09.2015
Support Engineer
AIRTEL |Computech Limited
12.2012 - 09.2013
ICT Intern
KENYA METEOROLOGICAL DEPARTMENT
08.2012 - 11.2012
ICT Intern
AGRICULTURAL FINANCE CORPORATION
01.2011 - 03.2011
ITIL V3 - ITIL V3
Axelos
HP Security Information Essentials -
HPE
Diploma - Information Communication Technology Module 2
Railways Training Institute
Diploma - Information Communication Technology
Railways Training Institute
-Business plan Certificate of competence in application packages - undefined
Kenya Certificate of Secondary Education - undefined
Kamuiru High School
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