Sabina Wangari

• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
• Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.

·Management of over 200 Airtel money agents in Rongai - Kajiado county

Training and branding Airtel money agents

Daily sales data interpratation and application of shared zonal perfomance to grow sales in the region

Daily acquisition and recruitment of SSO and SSO/AM

· Daily tracking and fast forwarding of sales within Kawangware and later Rongai markets.

· Market branding and improving visibility of Airtel products to drive sales.

· Restocking replenished retailers stock in the market.

1. I ensured that all submitted KYC jobs meet compliance criteria check

2. I double checked KYC jobs submitted to ensure end to end quality of the submitted cases.

· Daily analysis and reporting on schools finances and students pay highlighting balances to enhance proper finance tracking.

· Administered, supported and monitored the school databases by proactively resolving database issues and maintaining servers.

· Generated additional reports in timely manner to facilitate proper administration.

· Developed scripts and processes for data integration and maintenance.

· Built databases and table structures for the schools website.

1. Offered 3rd level technical and user support on system applications

2. Maintained institution's databases and aided in creation of a more robust database.

3. Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.

4. Supported team needs with research and problem-solving abilities.

5. Conducted occasional analytics and support on Microsoft Excel to colleagues.