Joseph Kiboi Nderitu
Summary
Results-oriented business development and information technology professional with over 2 years of experience in driving growth through strategic planning and client relationship management. Demonstrated expertise in optimizing business processes and troubleshooting IT systems, leading to innovative solutions and enhanced operational efficiency. Proven ability to lead cross-functional teams while fostering client retention in highly competitive environments. Aiming to leverage skills in aligning business strategy with technical execution within a progressive organization.
Overview
9
9
years of professional experience
Work History
Relationship Officer
Nawiri Africa Sprouts
07.2024 - 11.2024
- Act as the primary point of contact for clients, ensuring exceptional service and satisfaction
- Develop and implement strategies to address client needs and foster longterm relationships
- Conduct market research to identify growth opportunities and enhance service offerings
- Collaborate with teams to design and deliver client-focused solutions effectively
- Monitor and manage client portfolios to minimize risks and maximize returns
- Provide detailed financial advisory services to clients, ensuring informed decision-making
- Facilitate training sessions for clients on financial literacy and product awareness
Senior Business Development Officer
Jirani Smart Ltd
Mbale Branch
08.2022 - 02.2024
- Trained and onboarded interns, ensuring team cohesion and operational efficiency
- Organized and led weekly loan recovery strategies, reducing non-performing loans
- Identified and pursued new business opportunities through detailed market analysis
- Built and maintained strong client relationships, driving repeat business and referrals
- Prepared comprehensive proposals and contracts, adhering to organizational policies
- Analyzed sales performance data to identify trends and recommend improvements
Business Development Officer
Jirani Smart Ltd
Mbale Branch
05.2022 - 08.2022
- Marketed and showcased loan products to potential clients, increasing the client base by 15%
- Conducted financial and credit assessments to evaluate loan feasibility
- Revitalized dormant client groups, leading to a 4% reduction in non-performing loans
- Mentored junior business developers to enhance team productivity and efficiency
Intern - Business Department
Jirani Smart Ltd
Mbale Branch
02.2022 - 05.2022
- Grew outstanding loan balances by 25% through targeted marketing efforts
- Reduced portfolio at risk (PAR) by 7% by developing effective recovery strategies
- Followed up on client concerns, providing tailored solutions to enhance satisfaction
- Marketed loan products and converted leads into active clients
ICT Intern
Outspan Medical College
05.2016 - 08.2016
- Troubleshot IT systems, ensuring optimal network functionality.
- Conducted hardware maintenance and performed computer repairs.
- Ensured that all ICT equipment is maintained in an efficient state for optimal performance.
- Created user accounts, assigned access rights and privileges according to user roles within the organization.
- Provided technical advice, guidance, training and support to staff members on the use of ICT systems and applications.
- Managed backup, user account and helpdesk systems.
- Computer hardware and software installation.
- System Troubleshooting and Diagnostics
Education
Bachelor of Business - Information and Technology
Taita Taveta University
Kenya01.2021
Kenya Certificate of Secondary Education -
Kagumo High School
Kenya01.2012
Skills
- Business development strategy
- Client relationship management
- Strategic planning and execution
- IT troubleshooting and maintenance
- Data analysis and forecasting
- Team leadership and mentoring
- Sales strategy optimization
- Market research and analysis
- Excel functions
- Technical support
- IT support experience
- Hardware installation
- Database management proficiency
- SQL programming
- Microsoft Office
References
References available upon request.
Timeline
Relationship Officer
Nawiri Africa Sprouts
07.2024 - 11.2024
Senior Business Development Officer
Jirani Smart Ltd
08.2022 - 02.2024
Business Development Officer
Jirani Smart Ltd
05.2022 - 08.2022
Intern - Business Department
Jirani Smart Ltd
02.2022 - 05.2022
ICT Intern
Outspan Medical College
05.2016 - 08.2016
Bachelor of Business - Information and Technology
Taita Taveta University
Kenya Certificate of Secondary Education -
Kagumo High School
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