Auma E. Makokha

• Supervising staff of 35 in day to day activities of Legacy.
• Oversee day to day running of Legacy Sports which includes gardens, kids play area, swimming pool, restaurant and bar ensuring optimum productivity.
• Streamlining swimming pool operations which has seen a 74% increase in pool revenue.
• Enhance safety standards by conducting regular inspections,ensuring regular maintenance and addressing potential problems promptly.
• Organize staff on boarding processes and training programs ensuring staff are upto date with industry standards.
• Collaborating with supervisors to ensure team synergy for productive teams increasing revenue.

• Trained 20 clients during strength training, circuit training and stretching.
• Assisted clients in goal setting on a one-on-one basis.
• Educated clients on correct use of machines and correct form while exercising avoiding injuries.
• Explained exercise modifications and contraindicated movements to special clients and those with history of injury.
• Designed specific workouts for individual clients based on performance ability.
• Increased gym revenue through effective upselling of personal training packages, nutritional supplements and healthy snacks.
• Improved retention by 30% through regular follow up.

• Evaluated client needs and expectations establishing clear goals for Wellness programs.
• Collaborated effectively with other individuals and teams to successfully deliver comprehensive solutions.
• Managed client relationships through regular check ins to get feedback, updates and track program progress.
• Conducted workstation analysis which identified areas of improvement within clients' work areas resulting in improved productivity.
• Facilitated workshops and training sessions for client staff enhancing their knowledge in posture and ergonomics.
• Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for improvement resulting in sign ups of 3 organizations.

Company Overview: A Boutique Wellness club and Spa dealing with high end one on one clients and organizations specialized in Fitness, health and wellbeing programs

• Managed staff of 15 people in day to day running of indoor and outdoor club facilities.
• Improved customer satisfaction by promptly and professionally addressing concerns.
• Maintained safety standards through regular safety inspections, ensuring safety equipment is in good working condition and regular maintenance.
• Managed personnel matters including onboarding, schedules, time off and payroll
• Enhanced staff productivity through regular training programs and effective communication.
• Developed and maintained strong client relationships ensuring high. levels of satisfaction and repeat business.
• Conducted Wellness surveys to establish client needs in order to prepare customized Wellness programs.
• Organized schedules for comprehensive group fitness programs as well as personal training.
• Collected and tracked client participation, progress and outcomes of individual programs.
• Organized workshops and training sessions for clients improving their knowledge on importance of physical activity for health.
• Managed bootcamps, Wellness days and retreats exposing customers to health and wellness.
• Coordinated Teambuilding activities fostering openness and team spirit among coworkers.
• Run comprehensive wellness programs for clients improving overall health and reducing presenteeism and absenteeism.
• Conducted posture assessments and work station analysis resulting in injury prevention and reduced musculoskeletal disorders.
• Liaised with employers to provide streamlined scheduling and promotion of wellness activities making it easier for employees to participate.
• Helped clients clients set and achieve health and wellness goals.
• Maintained client database and payment systems.

• Oversaw Club House daily operations ensuring smooth workflow..
• Introduced and conducted circuit training sessions leading to increased patronage by 70% and revenue.
• Demonstrated proper use of equipment to clients, thereby reducing risk of injury.
• Maintained high hygiene and safety standards ensuring a clean and safe environment for staff and guests.

• Coordinated schedules and timelines for events.
• Coordinated event logistics including venue selection, catering arrangements and transport services.

• Created an inclusive environment by providing modified variations of exercises .
• Promoted positive and energetic work environment fostering client relationships and increased customer satisfaction.
• Explained and demonstrated proper use of equipment prioritizing safety at all times.
• Conducted comprehensive assessments prior to exercise reducing injury and ensuring tailor made programs.