MWIKALI MUTUKU
Assistant Waitress
Nairobi, Nairobi Province,30
Summary
Talented individual with the desire to make guests feel welcome. Energetic personality coupled with a strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunities. Easily adaptable and flexible with an energetic outgoing personality. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress
Serena Beach Resort and Spa Hotel, Mombasa
1 2018 - Current
- Greeted new customers, discussed the specials, and took drink orders.
- I maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Handles high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Stocked and maintained silverware, linens and condiments.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Ensured guests had a high-quality hotel experience by delivering room service on time and maintaining service with a smile.
Cabin Crew Attendant
Kenya Airways
12.2016 - 11.2017
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Stocked and maintained silverware, linens and condiments.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Maintained safe hygiene and food handling standards for full compliance.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
- Maintained brand image by keeping neat personal appearance.
Education
Certificate of Higher Education - Computer Packages
AA
Diploma of Higher Education - Flight Attendant
Sky Link Flight School
Diploma of Higher Education - Food and Beverage Service Supervision
Kenya Utalii College
Skills
Energetic and Enthusiastic
Languages
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Interests
Socializing
Travelling
Networking
Swimming
Timeline
Cabin Crew Attendant
Kenya Airways
12.2016 - 11.2017
Waitress
Serena Beach Resort and Spa Hotel, Mombasa
1 2018 - Current
Certificate of Higher Education - Computer Packages
AA
Diploma of Higher Education - Flight Attendant
Sky Link Flight School
Diploma of Higher Education - Food and Beverage Service Supervision
Kenya Utalii College
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