Sports
David Amani Bahati
Nairobi,30
Summary
Experienced and Hardworking restaurant supervisor who has to work in a fast-paced restaurant and being committed to providing exceptional service for the customer's satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Service Representative
Serena Beach Hotel Mombasa
Nairobi, Tena
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Lounge Supervisor/Restaurant Supervisor
Ole Sereni Hotel/Aspire Lounge
Nairobi, Kenya
10.2019 - Current
- Maintain Inventory
- Organize and supervise shifts
- Appraise staff performance and provide feedback
- Respond efficiently and accurately to customers' complaints
- Ensure cash handling and standards procedures are met
- Ensure cleanliness and hygiene is maintained.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Room Service Waiter
Ole-sereni Hotel
Nairobi, Tena
05.2018 - Current
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Barista
Ole-Sereni Hotel
Nairobi
06.2019 - 10.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Cleaned counters, machines, utensils and seating areas daily.
- Upsold specialty items with beverages, increasing store sales.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Bartender
Ole-Sereni Hotel
Nairobi
02.2019 - 10.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels for efficiency in work flow.
- Designed special signature drink and cocktail offerings on monthly basis as part of seasonal offerings to the customers.
- Kept alcoholic beverages well organized to meet expected demands and for the bar to look presentable to meet customer needs.
- Being a team player by assisting servers with specialty drinks orders by preparing on-demand items without delay.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Restaurant Waiter
The Weston Hotel
Nairobi
12.2016 - 12.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Banquet Waiter
Radisson Blu Hotels
01.2018 - 04.2018
- Assist with the complete setup and breakdown of the banquet area
- Delivering food from the kitchen to the guests
- Maintain composure in a fast-paced environment.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained flexible work schedule to meet event needs.
Education
Kenya Certificate of Secondary Education (KCSE)
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Sokoke Secondary School
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Kenya Certificate of Primary Education (KCPE)
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Kilifi Primary School
Food and Beverage
Kenya Utalii College
Kenya 02.2011 - 01.2012
Associate of Arts - Tours And Travel Foundation Course
Kenya Utalii College
Mombasa 01.2012 - 07.2012
Skills
Sales expertise
undefinedCertification
CERTIFICATES
Referees
Cosmas Eghwa
Food & Beverage Manager
0722367504
Zack Muriuki
Banqueting Manager
0713977710
Risper Nancy Atieno
Human Resource Manager
0701771191
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Research
Watching Documentaries
Timeline
Lounge Supervisor/Restaurant Supervisor
Ole Sereni Hotel/Aspire Lounge
10.2019 - Current
Barista
Ole-Sereni Hotel
06.2019 - 10.2019
Bartender
Ole-Sereni Hotel
02.2019 - 10.2019
Room Service Waiter
Ole-sereni Hotel
05.2018 - Current
Banquet Waiter
Radisson Blu Hotels
01.2018 - 04.2018
Restaurant Waiter
The Weston Hotel
12.2016 - 12.2018
Associate of Arts - Tours And Travel Foundation Course
Kenya Utalii College
01.2012 - 07.2012
Food and Beverage
Kenya Utalii College
02.2011 - 01.2012
Customer Service Representative
Serena Beach Hotel Mombasa
Kenya Certificate of Secondary Education (KCSE)
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Sokoke Secondary School
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Kenya Certificate of Primary Education (KCPE)
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Kilifi Primary School
CERTIFICATES
Masterclass Certificate in Personal Finance (2021)
Certificate in IT Proficiency. Excel, Word, PowerPoint, Access (2010)
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