Rose Wambugu
Customer Service
Nairobi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.Self- motivated, committed to continuous learning, creative and team player keen in achieving goals on time and always ready to learn. I have proficient knowledge and skills in computer appliances. Hard working and eager to learn and innovate new solutions to existing and emerging challenges in the areas of specialization and interest. I am a good public speaker and have good marketing and management skills.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Customer service representative
MOKO HOME +LIVING
11.2021 - Current
- Answering questions about the company’s products and services
- Processing the customers’ orders on the CRM
- Resolving customer issues regarding the products or services offered by us to them
- Providing productive customer outreach on social media pages using fresh chat
- Collecting and analyzing customer feedback
- Documented conversations with customers to track requests, problems and solutions
- Achieving targeted customer service and satisfaction and customer retention
- Meeting set targets as well as maintain a good rapport with existing customers
- Generating new leads for the company
- Manage placed orders effectively in liaison with delivery teams to ensure zero cancellations due to sales related issues to reduce financial losses to the company.
Brand specialist
MOKO HOME+LIVING
11.2019 - 10.2021
- Cultivated relationships with existing as well as new customers
- Taking the customers through the products at the showroom
- Placed customers’ orders and ensuring timely and smooth delivery
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products
- Running company activations to help improve on sales
- Rendered ongoing support and account management to customers to maintain loyalty and revenue streams
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Researched on ways to create more brand awareness as well as brand visibility to increase sales
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Sales Representative
Twiga foods Limited
07.2019 - 11.2019
- Collaborated with sales department and marketing team to create opportunities for brand awareness for all marketing and sales channels and deliver products in supermarkets
- Translated client needs into value proposition to generate sales and profit for company
- Route planning
- Recruitment of customers for both FMCG and fresh produce
- Market surveying and identifying grey areas
- Market expansion
- Engaged in pre-sale activities to generate profit for the organization
- Took part in digital migration to e-commerce
- Stock management and promoting new products in the assigned territory
- Achieving targeted customer service and satisfaction and customer retention.
Field Attachment
KARIKI GROUP LIMITED
05.2018 - 10.2018
- Identifying and managing crop diseases
- Greenhouse management
- Management of fertigation systems as well as monitor crop feeding time
- Assisting in the harvesting of flowers as well as packaging
- Running quality checks on flowers for export
- Assisting in preparation of land and seedlings
Education
Bachelor of Science - Horticulture
UNIVERSITY OF NAIROBI
01.2015 - 11.2015
2019 International Computer Driving License - undefined
01.2002 - 01.2010
Kenya Certificate of Secondary Education (KCSE - undefined
UNITY COLLEGE, GIRLS’ HIGH SCHOOL
01.2015 - 06.2015
Kenya Certificate of Primary Education (KCPE - undefined
MIRIAM TARGET ACADEMY
01.2011 - 01.2014
Skills
Decision-making skillsundefined
Accomplishments
- Eric Maina
- Team Lead, Twiga foods
- Limited
- Eric.wanjohi@twigafoods.com 0723675867
- Paul N Kimani
- Head of department plant science, university of Nairobi
- Paulmkimani@uonbi.ac.ke 0724511585
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer service representative
MOKO HOME +LIVING
11.2021 - Current
Brand specialist
MOKO HOME+LIVING
11.2019 - 10.2021
Sales Representative
Twiga foods Limited
07.2019 - 11.2019
Field Attachment
KARIKI GROUP LIMITED
05.2018 - 10.2018
Bachelor of Science - Horticulture
UNIVERSITY OF NAIROBI
01.2015 - 11.2015
Kenya Certificate of Secondary Education (KCSE - undefined
UNITY COLLEGE, GIRLS’ HIGH SCHOOL
01.2015 - 06.2015
Kenya Certificate of Primary Education (KCPE - undefined
MIRIAM TARGET ACADEMY
01.2011 - 01.2014
2019 International Computer Driving License - undefined
01.2002 - 01.2010
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