Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

RONNY ODHIAMBO OUMA

READY TO WORK WITHOUT ANY MOMENTS' PAUSE
Nairobi,Kenya
RONNY ODHIAMBO OUMA

Summary

To provide a consistent service meeting set KPIs and SLA, follow SOPs for a quality customer experience through customers first policy and in line with company’s goals, missions and values.

To prevent loss of company revenues by minimizing errors, reporting incidents & accidents resolving customers complains for operational excellence through right reporting ways and tools.

Overview

4
years of professional experience
5
years of post-secondary education
7
Certificates
3
Languages

Work History

SWISSPORT INTERNATIONAL AG, KENYA, Nairobi , Kenya

Airport Passenger Service Agent
2019.08 - Current (5 years & 1 month)

Job overview

  • Checked-in & Accepted passengers, boarding gates and transfers
  • Greet Meet and Assist Services (GMAAS)-Guidance and Facilitation of passengers
  • Verify all passengers travel documents passports & visas then issued boarding passes
  • Professionally cared for PRMs and provided wheelchair assistance support with good heart
  • Assisted in any other operations duties as assigned by my supervisors arising from time to time

4G CAPITAL LIMITED, Nairobi , Kenya

SALES AGENT
2019.05 - 2019.07 (2 months)

Job overview

  • Sales collection and cash disbursement
  • Resolved customers complaint

KENYA AEROTECH LIMITED, JKIA

CUSTOMER SERVICE AGENT
2019.01 - 2019.04 (3 months)

Job overview

  • Check-in and Acceptance of Passengers in DSC Altea, boarding and transfers
  • Passenger Handling and Airport operations services; (Disruptions, Misconnections, Transits)
  • Greet Meet and Assist services of departing and arriving passengers
  • Assisted PRM customers and provided good care & support with Wheelchair Assistance
  • Assisted customers with itinerary queries and flight reservations

Education

German Institute of Professional Studies Nairobi , Kenya

Certificate Of German Language Studies from Language Arts Education
2022.07 - 2022.10 (3 months)

University Overview

B1 GERMAN LEVEL

Kenya Airways Pride Centre Nairobi, Kenya

Certificate Of IATA Airline Cabin Crew from Aviation Flight Attendant
2019.10 - 2020.02 (4 months)

University Overview

East African School of Aviation Kenya

Diploma In Flight Dispatch And Operations from Flight Dispatch And Operations
2018.01 - 2018.12 (11 months)

University Overview

Ambira High School Siaya, Kenya

Kenya Certificate Of Secondary Education from High School Studies
2013.03 - 2016.12 (3 years & 9 months)

University Overview

Skills

    Teamwork

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Certification

Airport Passenger Operations and Ground handling

Availability
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

German Institute of Professional Studies
Certificate Of German Language Studies from Language Arts Education
2022.07 - 2022.10 (3 months)
Kenya Airways Pride Centre
Certificate Of IATA Airline Cabin Crew from Aviation Flight Attendant
2019.10 - 2020.02 (4 months)
Airport Passenger Service Agent
SWISSPORT INTERNATIONAL AG, KENYA
2019.08 - Current (5 years & 1 month)
SALES AGENT
4G CAPITAL LIMITED
2019.05 - 2019.07 (2 months)
CUSTOMER SERVICE AGENT
KENYA AEROTECH LIMITED
2019.01 - 2019.04 (3 months)
East African School of Aviation
Diploma In Flight Dispatch And Operations from Flight Dispatch And Operations
2018.01 - 2018.12 (11 months)
Ambira High School
Kenya Certificate Of Secondary Education from High School Studies
2013.03 - 2016.12 (3 years & 9 months)

Airport Passenger Operations and Ground handling

PRMs and Wheelchair Handling

Class BCE Kenya Driver's License

Dangerous Goods and Regulations DGR 9

Safety Management Systems

DCS Amadeus Altea, SabreSonic

Etihad Airways Customer Service

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RONNY ODHIAMBO OUMAREADY TO WORK WITHOUT ANY MOMENTS' PAUSE