To provide a consistent service meeting set KPIs and SLA, follow SOPs for a quality customer experience through customers first policy and in line with company’s goals, missions and values.
To prevent loss of company revenues by minimizing errors, reporting incidents & accidents resolving customers complains for operational excellence through right reporting ways and tools.
B1 GERMAN LEVEL
Teamwork
Airport Passenger Operations and Ground handling
Airport Passenger Operations and Ground handling
PRMs and Wheelchair Handling
Class BCE Kenya Driver's License
Dangerous Goods and Regulations DGR 9
Safety Management Systems
DCS Amadeus Altea, SabreSonic
Etihad Airways Customer Service
Guest Service Agent // Gate Service Agent at Spirit Airlines Inc. // Swissport International AGGuest Service Agent // Gate Service Agent at Spirit Airlines Inc. // Swissport International AG
Customer Service Agent at Swissport International AGCustomer Service Agent at Swissport International AG
IT Specialist at SBI International Holdings Ag (Kenya)IT Specialist at SBI International Holdings Ag (Kenya)