Richard Makau
Kenya
Summary
Results-oriented professional with over a decade of progressive experience in retail management. Skilled in implementing customer service strategies and analyzing data to inform decision-making, leading to improved team performance and customer satisfaction.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
Department Head
Majid Al futtaim Carrefour Kenya
Nairobi, Kenya
07.2023 - Current
- Managed daily operations to ensure efficient department functionality.
- Supervised team performance and provided coaching for staff development.
- Developed and implemented strategies to enhance customer service quality.
- Analyzed sales data to identify trends and inform decision-making processes.
- Facilitated training sessions to improve team skills and product knowledge.
- Ensured compliance with company policies and safety standards in the workplace.
- Collaborated with cross-functional teams to align departmental goals with company objectives.
- Collaborated with senior management on long-term strategic planning initiatives.
- Coordinated with other departments to ensure successful completion of projects.
- Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Developed and implemented departmental goals, objectives, policies and procedures.
- Identified areas for process improvement within the department through feedback from staff members.
- Analyzed data from various sources to identify trends and recommend solutions.
- Negotiated contracts with vendors related to services or products needed by the organization.
Section Manager
Majid Al futtaim Carrefour Kenya
NAIROBI, Kenya
01.2019 - 07.2023
- Oversaw daily operations to ensure efficient store management.
- Managed inventory levels and coordinated stock replenishment processes.
- Led a team of staff in delivering exceptional customer service experiences.
- Collaborated with suppliers to optimize product selection and availability.
- Analyzed sales data to identify trends and inform strategic decisions.
- Organized regular meetings with key stakeholders to discuss progress updates and address any concerns or challenges faced by the section staff.
- Assisted in developing long-term plans for the section by setting goals and objectives that align with organizational strategy.
- Conducted performance reviews for staff members and provided feedback on their job performance.
- Coached team leaders on best practices related to personnel management.
- Supervised daily workflow activities within the section, ensuring all tasks were completed in a timely manner.
Brand store manager
Adidas
NAIROBI, Kenya
11.2014 - 12.2018
- Trained and supervised staff to uphold Adidas standards in performance and service.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Ensured compliance with health and safety regulations within the store environment.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Manager
Mr Price
NAIROBI, Kenya
08.2012 - 10.2014
- Assisted in training new team members on store procedures and customer service.
- Managed daily operations to ensure smooth workflow and excellent customer experiences.
- Coordinated product displays to enhance visual merchandising and promote sales.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Implemented store policies and procedures to maintain a safe working environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Cashier
Mr Price
NAIROBI, Kenya
08.2011 - 10.2012
- Processed customer transactions efficiently at retail store.
- Managed cash register and maintained accurate cash balances.
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Visual Merchandiser
Mr Price
NAIROBI, Kenya
09.2009 - 07.2011
- Developed engaging merchandise displays to enhance customer experience.
- Collaborated with team to execute seasonal product launches effectively.
- Analyzed sales trends to optimize product placement and inventory management.
- Coordinated store layout changes to improve traffic flow and visibility.
- Organized store layout, fixtures and visual merchandising standards.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Created window and in-store displays to promote new product launches.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Education
Bachelor of Arts - English Literature
Moi University
Eldoret , Kenya 01.2005 - 12.2008
Makueni Boys School
Makueni , KenyaSkills
- Team management
- Customer service
- Data analysis
- Strategic planning
Languages
English
First Language
Timeline
Department Head
Majid Al futtaim Carrefour Kenya
07.2023 - Current
Section Manager
Majid Al futtaim Carrefour Kenya
01.2019 - 07.2023
Brand store manager
Adidas
11.2014 - 12.2018
Assistant Manager
Mr Price
08.2012 - 10.2014
Cashier
Mr Price
08.2011 - 10.2012
Visual Merchandiser
Mr Price
09.2009 - 07.2011
Bachelor of Arts - English Literature
Moi University
01.2005 - 12.2008
Makueni Boys School