Zacharia Karani
WAREHOUSE MANAGMENT
Nairobi,Nairobi
Summary
Driven professional with collaborative mindset, well-suited for leading and inspiring teams as Department Head. Proficient in strategic planning and conflict resolution, combining strong leadership skills and results-oriented approach. Capable of driving organisational success and fostering growth through innovative solutions.
Dedicated department head with 13 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Department Head
Naivas limited
Nairobi, Nairobi
08.2020 - Current
- Resolved internal conflicts swiftly, fostering a positive work atmosphere.
- Coordinated inter-departmental tasks for efficient workflow.
- Led team meetings for improved communication and productivity
- Developed comprehensive business plans to drive growth.
- Oversaw recruitment and training of new employees, ensuring a capable workforce.
- Reviewed and updated department policies as needed ensuring regulatory compliance.
- Designed performance metrics, enhancing overall efficiency.
- Negotiated favourable contracts for substantial cost savings.
- Applied risk management strategies protecting the department from potential losses.
- Provided strategic vision, direction and leadership to supply department using [Area of expertise] expertise.
- Delegated tasks effectively to maximise team strengths.
- Collaborated on major projects across various departments achieving company objectives.
- Directed strategic planning sessions, setting out clear goals for the department
- Conducted regular staff evaluations to identify areas for improvement.
- Initiated process improvements, resulting in enhanced productivity.
- Streamlined departmental operations by implementing effective strategies.
- Promoted cohesive work environment with regular team-building activities.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Receiving/Dispatch Clerk
Naivas limited
Nairobi, Nairobi
07.2019 - 09.2020
- Monitored inventory levels to avoid shortages or excess stock.
- Contributed to health and safety compliance by adhering strictly to regulations whilst handling goods in the warehouse.
- Increased efficiency by coordinating daily dispatch schedules and routes.
- Maintained stock inventories regularly, reducing instances of overstocking or under-stocking.
- Maintained good working relationships, contributing to a positive work environment.
- Checked delivery addresses against order forms accurately, eliminating errors in delivery destinations.
- Handled customer enquiries promptly and professionally, ensuring customer satisfaction at all times.
- Streamlined operations for improved productivity by maintaining an organised filing system of all relevant paperwork.
- Improved communication by liaising between drivers, warehouse staff and customers on a regular basis.
- Coordinated logistics to ensure prompt and accurate deliveries.
- Checked incoming deliveries for discrepancies or damage, maintaining quality control standards.
- Prepared shipping documents for smooth dispatch process.
- Assisted with packing orders when necessary, promoting team effort and meeting deadlines.
- Ensured timely delivery with efficient planning and prioritising of workload.
- Handled returns or complaints swiftly, improving overall customer experience.
- Managed multiple tasks simultaneously, resulting in increased work efficiency.
- Checked stock to maintain consistent supply and update inventory.
- Kept in touch with field crew to verify resolution of incident.
- Tracked emergency vehicles to determine timely response.
- Coordinated with specific departments or field units to address important matters.
- Prioritised competing high-volume tasks with impeccable time management and schedule coordination.
- Oversaw goods storage at distribution hubs along transport route.
- Managed transport schedule for on-time delivery and optimised use of available resources.
Line leader
Naivas limited
Nairobi, Nairobi
09.2013 - 08.2019
- Achieved high quality production with meticulous attention to detail.
- Led daily team briefings to improve productivity and performance.
- Addressed staff concerns promptly, fostering a positive work environment.
- Delegated tasks according to individual skills for optimal results.
- Conducted regular equipment checks to ensure safe working conditions.
- Motivated team members, resulting in improved performance levels.
Store assistant
Naivas Limited
Nairobi, Nairobi
01.2012 - 08.2013
- Provided product information to facilitate informed purchasing decisions.
- Monitored shop floor consistently to deter thefts and losses.
- Enhanced customer service by responding promptly to queries.
- Packed purchased goods carefully, preventing potential damage.
- Assisted customers, resulting in a positive shopping experience.
- Received deliveries timely, ensuring rapid shelf restocking.
- Improved product availability by effectively restocking shelves.
- Ensured products' freshness by regularly checking and removing expired items.
- Managed inventory effectively to prevent stock shortages.
- Carried out price checks accurately for correct billing at the till point.
- Supported colleagues during peak hours for efficient checkout process.
- Handled complaints efficiently, ensuring customer satisfaction.
- Increased sales through suggestive selling techniques.
- Processed transactions swiftly to reduce customer waiting time.
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Received and processed product returns.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Completed opening and closing duties in line with established schedule.
- Delivered personalised customer service with a smile to promote return custom.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guided customers to locate products or alternative items.
- Documented stock count and operations to track usage and procurement.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Watuka secondary school
Nyeri 02.2006 - 05.2010
Skills
Visionary thinking
Coaching and mentoring
Enterprise resource planning systems
Innovative mindset
Product development
High operational management
Leadership excellence
Data-driven decision-making
Business analysis
Policy development
Staff engagement
Staff development
Enterprise and knowledge exchange
Department coordination
Staff recruitment
Supply chain management
Team Leadership
Key Performance Indicator monitoring
Retail law understanding
Compliance understanding
Inventory control
Stock loss action planning
Rules and regulations
Departmental delegation
Departmental strategy development
Supply and inventory management
Team capacity building
Interdepartmental coordination
Employee training
Strategies and goals
KPI reporting framework design
Vendor management
Personal Information
- ID Number: 28785428
- Date of birth: 10/23/91
- Nationality: Kenyan
- Work Permit: Kenyan
Languages
English
Intermediate (B1)
A1
Timeline
Department Head
Naivas limited
08.2020 - Current
Receiving/Dispatch Clerk
Naivas limited
07.2019 - 09.2020
Line leader
Naivas limited
09.2013 - 08.2019
Store assistant
Naivas Limited
01.2012 - 08.2013
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Watuka secondary school
02.2006 - 05.2010