Rhemney Jane Aoko

Responsibilities:

• Developing documentation of computer programs and drawing up hardware specifications according to instructions;
• Analyzing, designing, coding, testing, and implementing computer programs and security systems;
• Training and giving support to users on effective and efficient use of ICT facilities;
• Maintaining up-to-date equipment maintenance register;
• Installing, configuring, and monitoring Local Area
• Network and Wide Area Network Components;
• Updating and maintaining the Agency's website;
• Performing regular data and application backups;
• Installing and maintaining various software including operating systems like Windows and Linux.
• ERP system maintenance in collaboration with the consultant.

Achievements:

• Conducting comprehensive user training sessions, increasing ICT facility usage efficiency by 60% across departments.

• Providing on-demand technical support to over 100% of users resolving 95% of issues.

• Successfully Automated backup processes, ensuring reliable data recovery solutions and reducing manual intervention by 70%.

Responsibilities:

• Receiving of files from Registry in-charge.
• Allocate duties & Responsibilities to the team.
• Undertake Quality check for scanned documents & approve for uploading to CTS.
• Ensure file is returned to its original state.
• Prepare attendance list.
• Prepare final report for submission to station leadership.

Achievements:

• Successfully scanned up to 75% of physical files.
• Uploaded the scanned files to the case tracking system hence digitized file system.