Rhemney Jane Aoko

Work History

Lake Victoria South Water Works Development Agency

04.2024 - 01.2025

Documentation and Specifications: Developing detailed documentation for computer programs and creating hardware specifications based on given instructions.
Program and Security System Development: Analyzing, designing, coding, testing, and implementing computer programs and security systems.
User Support and Training: Training users and providing support to ensure effective and efficient use of ICT facilities.
Equipment Maintenance: Maintaining an up-to-date equipment maintenance register.
Network Management: Installing, configuring, and monitoring components for both Local Area Networks (LAN) and Wide Area Networks (WAN).
Website Maintenance: Updating and maintaining the organization's website.
Data and Application Backup: Performing regular backups to ensure data security and availability.
Software Installation and Maintenance: Installing and maintaining various software, including operating systems like Windows and Linux.
ERP System Maintenance: Collaborating with consultants to maintain the Enterprise Resource Planning (ERP) system.
Conducted comprehensive user training sessions, resulting in a 60% improvement in ICT facility usage efficiency across departments.
Provided on-demand technical support to 100+ users, achieving a 95% resolution rate for reported issues.
Automated backup processes, enhancing data recovery reliability and reducing manual intervention by 70%.

Judiciary of Kenya

06.2023 - 08.2023

Receive files from the Registry Officer.
Assign tasks and responsibilities to team members.
Perform quality checks on scanned documents and approve them for uploading to the Case Tracking System (CTS).
Ensure files are restored to their original state after processing.
Prepare attendance records.
Compile and submit final reports to station leadership.
Successfully digitized 75% of physical files by scanning them.
Uploaded scanned files to the Case Tracking System, contributing to the digitization of the filing system.

Lake Victoria South Water Works Development Agency

07.2022 - 01.2023

Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve employees.
Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
Operating system and anti virus software upgrades and installations.
Routine hardware Repair and maintenance.
Setting up equipment for teleconferencing.
keeping and updating ICT inventory as per ICT policies and procedures.
Support end users with their devices e.g Laptops, Tabs, desktops and even phones.