RENOE VERONICA OREU
Ongata Rongai
Summary
I am a professional with experience in customer support, adept at resolving complex issues and enhancing customer satisfaction. I am skilled in communication, problem-solving, and utilizing support software to streamline processes. I am a strong team player with results-driven mindset, adaptable to changing environments and committed to achieving collective goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Kentmere Tours
01.2021 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted quality assurance checks on support interactions, providing constructive feedback to peers for continuous improvement.
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Mentored junior team members, sharing industry best practices and fostering an atmosphere of collaboration and growth amongst colleagues.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
Education
Bachelor of Arts - political science
THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
01.2025
MS windows - MS word, MS excel, MS access, MS power point
Hubanet ICT College
06.2017
Kenya Certificate Secondary Education -
SASETA GIRLS SECONDARY SCHOOL
01.2016
Kenya Certificate of Primary Education - Primary Education
Sirua Aulo Academy
151, 40700, Kilgoris 01.2002
Skills
- Committed, self-driven, self-motivated with excellent organizational skills and attentive to detail
- Team player with ability to meet deadlines and to deal with emergencies with an adept to attention to quality
- Strong interpersonal skills and ability to interact with others and to create rapport with varied persons and organizations
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Affiliations
- APICS – Association for Supply Chain Management
- Society of Human Resource Management
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Salesforce Certified Administrator - Salesforce.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
Languages
English
Intermediate (B1)
Timeline
Customer Support Officer
Kentmere Tours
01.2021 - 09.2024
Bachelor of Arts - political science
THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
MS windows - MS word, MS excel, MS access, MS power point
Hubanet ICT College
Kenya Certificate Secondary Education -
SASETA GIRLS SECONDARY SCHOOL
Kenya Certificate of Primary Education - Primary Education
Sirua Aulo Academy
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