Paul Ndegwa
Nairobi,Kenya
Summary
Diligent professional with experience in sales, business development, and account management. Proven success in developing long-term relationships with clients and achieving sales goals. Adept at identifying customer needs and developing tailored solutions to meet them. Resourceful professional experienced in developing and executing sales strategies to drive revenue growth. Proven track record of exceeding sales goals and targeting new markets to expand customer base. Dynamic sales professional with background in developing and implementing effective sales strategies. Proven track record of increasing revenue and market share while reducing costs. Experienced in developing customer relationships, market analysis and product positioning. Adept at identifying customer needs, implementing sales plans, and generating new business opportunities. Track record of success in exceeding sales goals and expanding customer base. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Highly organized and detail-oriented worker, with a drive to exceed expectations. Seeking to leverage skills and knowledge to contribute to team success. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Universal Health Products
Nairobi, Kenya
04.2023 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Executive/ Floor Manager
Mama's Kitchen
Nairobi
08.2019 - 03.2023
- Listened to clients and introduced solutions to satisfy business and personal needs
- Increased sales and customer satisfaction through personalized servicing
- Displayed merchandise by arranging in appealing ways to boost sales
- Expanded brand and marketing strategies by planning strategic events
- Showcased product features and benefits to drive sales
- Liaised with potential customers to determine needs and provide recommendations
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Developed and grew leads through repeat business and customer referrals
- Worked with loss prevention in monitoring shopper behavior
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Forged and nurtured impactful relationships with customers to cultivate loyalty
- Networked within community to build and nurture successful relationships with new and long-term customers
- Provided product benefits and advantages and discussed pricing with interested parties
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Monitored competitors' activities to stay ahead of the competition
- Conducted regular performance reviews of sales personnel to ensure individual goals were met or exceeded
- Monitored competitor activities including pricing structures and product offerings; recommended changes in response where necessary
- Assessed customer needs, identified opportunities for new product lines, and developed long-term relationships with key customers
- Coordinated with marketing team to develop pricing plans and promotional campaigns
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients
- Analyzed competitive landscape to identify trends in the industry and develop appropriate responses
- Provided ongoing coaching and training sessions for sales reps regarding product features and benefits as well as selling techniques
- Identified potential new markets for products and services through industry research and analysis
- Handled the company's social media page on promotions on social media platforms for the business for example, Instagram and Facebook
Outside Catering/Waiter
P.C.E.A, St. Andrews
Nairobi
01.2017 - 11.2019
- Expertise in serving meals, clearing tables, refilling beverages and providing excellent customer service
- Displayed ability to work well under pressure while maintaining high standards of quality service
- Excellent communication skills with the ability to listen carefully and respond effectively to guests' needs
- Highly efficient in managing multiple tasks within a fast-paced environment without compromising on quality of service
- Capable of working independently or collaboratively as part of a team when required by the job duties
- Strong organizational skills to ensure all tasks are completed efficiently during shift hours
- Able to quickly learn menu items and accurately answer customer questions about ingredients, preparation methods and pricing
- Familiarity with setting up buffets and arranging food displays attractively for catered events
- Demonstrated ability to interact with customers in a friendly and professional manner
- Adept at setting up tables for special occasions and preparing customized orders according to customers' requests
- Delivered customer service excellence by promptly filling guest orders, communicating food requests to kitchen personnel and offering assistance ahead of requests
Education
K.C.S.E Certificate -
Anestar High School
Nakuru11.2016
K. C. P. E Certificate -
Janet Primary School
Nakuru11.2011
Driving License - Driving
Petanns
Kahawa WendaniHotel Management & Hospitality
Karatina University
Karatina, NyeriSkills
- Negotiation
- Excellent
- Sales management
- Customer care
- Product description
- Product marketing
- Performance improvement
- Product promotions
- Customer Relations
- Communication skills
- Motivated Sales professional with demonstrated success in
- Merchandising and strategic development
- Confident and persuasive with exemplary product knowledge
- Dependable team player with great communication and Organizational skills
- Courteous and self-motivated with talent for creating effective Merchandise displays
- Skilled in processing transactions, handling cash, using registers and Arranging merchandise
- Maintains high-level customer satisfaction by Smoothly resolving customer requests, needs
- Outgoing and friendly, quickly establishing rapport with customers that Encourages repeat business
- In-depth understanding of sales strategy and merchandising Techniques
- Accomplished in overseeing day-to-day business operations and Fostering relationships with customers and clients for sustained business Growth
- Senior Sales Representative with successful background in sales and Team leadership
- Profit-minded Sales Professional
- Attentive listener with excellent multitasking and organizational abilities
- Disciplined and resourceful
- Comfortable working with people in person or by phone
- Committed to building customer loyalty
- Track record of exceeding sales, service and client quotas
- Experienced to mentor junior sales professionals
Languages
English - Very Good, Swahili - Excellent
References
Catherine, 0777673234, Mama's kitchen
Timeline
Customer Service Representative
Universal Health Products
04.2023 - Current
Sales Executive/ Floor Manager
Mama's Kitchen
08.2019 - 03.2023
Outside Catering/Waiter
P.C.E.A, St. Andrews
01.2017 - 11.2019
K.C.S.E Certificate -
Anestar High School
K. C. P. E Certificate -
Janet Primary School
Driving License - Driving
Petanns
Hotel Management & Hospitality
Karatina University
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