Razia Daria
Consultant
Nairobi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Consultant
20i
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Assisted clients in navigating complex industry challenges with strategic recommendations
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations
Customer Service Representative
Medical Administrators Kenya Limited
08.2022 - 09.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Sales Associate
L'Oreal East Africa
01.2022 - 06.2022
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Executive
Topline Marketing
08.2021 - 12.2021
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
IT Intern
Nairobi City Council
02.2019 - 06.2019
- Contributed to the development of innovative solutions, enhancing overall product offerings.
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
- Supported senior developers in implementing new technologies and refining existing systems.
Education
Associate of Science - Information Technology
Kabete Technical College
Nairobi, Nairobi Province, Kenya 04.2001 -
Associate of Science - Network And System Administration
Zetech University
04.2001 -
GED -
Our Lady Of Mercy South B
Nairobi 04.2001 -
Skills
Failure Analysis
Resource Allocation
Disaster Recovery Planning
Staff Management
Best Practices Implementation
Timeline
Consultant
20i
10.2023 - Current
Customer Service Representative
Medical Administrators Kenya Limited
08.2022 - 09.2023
Sales Associate
L'Oreal East Africa
01.2022 - 06.2022
Sales Executive
Topline Marketing
08.2021 - 12.2021
IT Intern
Nairobi City Council
02.2019 - 06.2019
Associate of Science - Information Technology
Kabete Technical College
04.2001 -
Associate of Science - Network And System Administration
Zetech University
04.2001 -
GED -
Our Lady Of Mercy South B
04.2001 -
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