Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Personal Information
Work Availability
References
Interests
Personal Information
References
Hi, I’m

RAHAB NDUMBE

NAIROBI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

5
years of professional experience
1
Certificate
2
Languages

Work History

Star Optics Ltd

Sales and customer success specialist
11.2022 - Current

Job overview

  • Detailed history taking covering relevant areas for patient management
  • Efficient refraction in managing refractive errors accommodative disorders and interpretation of visual field scripts
  • Key aspects in spectacle delivery of single vision, bifocal and progressive Addition lens
  • Knowledge in aspects of public relations, entrepreneurship, and basic Economic development
  • Guide patients in use of bandage contact lenses for complex and painful corneal conditions
  • Gathered and analyzed customer feedback to enhance the onboarding experience and product offerings.

Optica ltd

Purchase, sales and customer success manager
12.2019 - 08.2022

Job overview

  • Led sales and customer success initiatives, resulting in a 40% increase in sales and 25% growth in customer retention rate
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls
  • Ensured high email deliverability rates through effective campaign management and analytics
  • Streamlined customer support processes through efficient management of tickets on Zendesk and reliable payment gateways
  • Implemented sales techniques to create strong customer rapport and drive revenue growth
  • Collaborated with cross-functional teams to execute directed marketing campaigns, resulting in a 20% increase in customer base.

Optica ltd

VIRTUAL ASSISTANT / REMOTE CUSTOMER SUPPORT SPECIALIST
10.2020 - 09.2021

Job overview

  • Implemented innovative strategies to optimize remote work processes and enhance team productivity
  • Utilized analytics to monitor email campaign performance and adjust strategies for maximum effectiveness
  • Provided timely customer support via phone calls, emails, and live chat platforms, ensuring a seamless customer experience
  • Maintained a well-organized database system for improved information accessibility and efficiency.

Achievers' college

Communication assistant and email marketer
11.2018 - 09.2019

Job overview

  • Initiated email drip campaigns and email personalization strategies with better connectivity recipients and hence the conversation rate rises
  • Led marketing and design campaigns, utilizing email drip campaigns and personalized strategies
  • Managed global business relationships and promoted cross-departmental integration for enhanced performance
  • Initiated and managed email drip campaigns, resulting in improved connectivity with recipients and increased conversion rates by 40%.

Liberty life assurance

Insurance sales representative
11.2014 - 10.2016

Job overview

  • Successfully implemented a sales playbook resulting in a 15% upturn in conversion rates
  • Delivered insurance plans modified to fit what customers required, resulting in sixty percent growth condition
  • Leveraged referrals from satisfied clients, capitalizing on word-of-mouth marketing to grow the book of business substantially over time
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.

Education

Mugoiri Girls High School

University Overview

Mount Kenya University

Degree in Journalism and Mass Communication
04.2024

University Overview

Mount Kenya University

Diploma in Mass Communication
07.2015

University Overview

Skills

  • Email Deliverability Optimization
  • Independent Task and Time Management
  • Strategic Planning
  • Digital Marketing Expertise
  • Sales Support
  • Project Management
  • Lead Generation Strategies
  • Microsoft office suite
  • Social Media Marketing (LinkedIn, Facebook, YouTube, Instagram
  • Relationship building and management
  • Goals and performance
  • Problem solving
  • Customer Segmentation
  • CRM Software

Websites

Certification

  • Association of kenya insurer No.25993
  • Certification by I.C.T centre

Languages

English
Kiswahili

Timeline

Sales and customer success specialist
Star Optics Ltd
11.2022 - Current
VIRTUAL ASSISTANT / REMOTE CUSTOMER SUPPORT SPECIALIST
Optica ltd
10.2020 - 09.2021
Purchase, sales and customer success manager
Optica ltd
12.2019 - 08.2022
Communication assistant and email marketer
Achievers' college
11.2018 - 09.2019
Insurance sales representative
Liberty life assurance
11.2014 - 10.2016
Mugoiri Girls High School
Mount Kenya University
Degree in Journalism and Mass Communication
Mount Kenya University
Diploma in Mass Communication

Personal Information

Personal Information
Nationality: Kenyan
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

References
  • Dr. BRIAN SIGILAI, Optica Ltd, sigilaibrian1997@gmail.com, 0726293540
  • Ms. FRIDAH WAMBUI, Fridah Boutique, wambuifridah@gmail.com, 0724648382
  • CHARLOTTE CHELANGAT, Star Optics Ltd, charlottecc59@yahoo.com, 0729648749

Interests

Virtual assistant

Customer service

Personal assistant

Sales

Social media manager

Personal Information

Personal Information
Nationality: Kenyan

References

References
  • Dr. BRIAN SIGILAI, Optica Ltd, sigilaibrian1997@gmail.com, 0726293540
  • Ms. FRIDAH WAMBUI, Fridah Boutique, wambuifridah@gmail.com, 0724648382
  • CHARLOTTE CHELANGAT, Star Optics Ltd, charlottecc59@yahoo.com, 0729648749

Similar Profiles

CREATE PROFILE
RAHAB NDUMBE