RAHAB MAGIRINDUMBE
Nairobi
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Customer Success Specialist
Star Optics Ltd
Nairobi
11.2022 - 11.2024
- Handled customer queries and concerns via phone, email, and live chat with professionalism and empathy
- Delivered personalized communication strategies to improve customer loyalty and satisfaction
- Enhanced onboarding processes, achieving a 25% increase in customer retention rates
- Conducted data-driven analyses to refine marketing strategies and improve conversion rates
Sales and Customer Success Manager
Optica Ltd
Nairobi
10.2019 - 08.2022
- Directed sales campaigns, leading to a 40% revenue growth and improved client retention
- Leveraged Zendesk to streamline customer interactions and maintain service excellence
- Developed targeted communication initiatives to expand the customer base by 20%
Virtual Assistant & Remote Customer Support Specialist
Optica Ltd
Nairobi
01.2020 - 09.2021
- Delivered exceptional support through live chat and email platforms, achieving a 95% resolution rate
- Optimized remote workflows to enhance team productivity and service quality
- Developed and maintained an organized database for streamlined operations and reporting
Communication Assistant & Email Marketer
Achievers' College
Nakuru
11.2018 - 09.2020
- Designed email campaigns that increased engagement rates by 30% and conversion rates by 40%
- Managed social media accounts, boosting brand awareness and engagement
- Conducted research and provided insights for strategic decision-making in marketing initiatives
- Coordinated email marketing strategies targeting medical advisers, increasing open rates by 25% over 6 months using Mailchimp
Public Relations Intern
Nakuru County Government
09.2017 - 11.2017
- Created public relations strategies to enhance community engagement and trust
- Developed communication materials for public awareness campaigns, achieving increased community participation
Insurance Sales Representative
Liberty Life Insurance
Nairobi
11.2014 - 10.2015
- Utilized sales tactics to grow revenue by 15%, improving customer acquisition and satisfaction
- Provided personalized insurance solutions, increasing customer loyalty and referrals
- Partnered with claims analysts to streamline claims processing, reducing approval times by 20% and enhancing customer satisfaction using CRM software
- Liaised between underwriting and customers to tailor insurance plans, resulting in a 25% increase in policy uptake over six months and leveraging CRM software for efficient communication
Education
Diploma - Mass Communication
Mount Kenya University
02.2025
Bachelor - Journalism and Mass Communication
Mount Kenya University
02.2025
Skills
- Proficiency in MS Office
- Google Suite
- Asana
- HubSpot
- Slack
- Sales Administration
- Administrative Support
- Process Improvement
- Sales Documentation
- Data Entry
- Prepare Reports
- Performance Metrics
- Accuracy
- Scheduling
- Time Management
- Organizational Skills
- Communication Skills
- Communicate Effectively
- Attention to Detail
- Effective Communication
- Multitasking
- Content Management Systems
- Social Media Strategies
- Channel Management
- CRM Systems
- Google Ads
- Social Media Marketing
- Customer Service
- Email Deliverability Optimization
- Sales Processes
- Client Management
- Client Satisfaction
Certification
- Google Analytics Certification, In Progress
- Advanced CRM and Customer Success Training, In Progress
Timeline
Sales and Customer Success Specialist
Star Optics Ltd
11.2022 - 11.2024
Virtual Assistant & Remote Customer Support Specialist
Optica Ltd
01.2020 - 09.2021
Sales and Customer Success Manager
Optica Ltd
10.2019 - 08.2022
Communication Assistant & Email Marketer
Achievers' College
11.2018 - 09.2020
Public Relations Intern
Nakuru County Government
09.2017 - 11.2017
Insurance Sales Representative
Liberty Life Insurance
11.2014 - 10.2015
Diploma - Mass Communication
Mount Kenya University
Bachelor - Journalism and Mass Communication
Mount Kenya University
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