PETER NJENGA NDUNG’U
Nairobi
Summary
Forward-thinking and results-driven sales leader with more than 10 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Regional Sales/Customer Engineering Services
BOC Kenya Ltd
KENYA
02.2020 - Current
- Introduction, promotion, and marketing of medical machines, equipment and components to existing hospitals, health facilities and potential customers locally and in East Africa
- Market segmenting to clearly understand customers' behaviour, competition and methods to improve sales revenue
- Conducting market research survey and analysis to keep abreast of market competition
- Tendering analysis and applying where company fit in
- Engaging local government, national government, and private sector stakeholders on any relevant projects that might require their inputs for compliance purposes
- Overseeing internationally funded projects by NGOs and World Bank
- Holding business review meetings with distributors to budget, manage sales forecast, to induce uninterrupted supply to customers
- Overseeing retailers/distributors and making sure right and adequate products to meet customers' needs are available
- Planning, organizing and overseeing market activations and promotion for product education to reach targeted customer base
- Leading, developing, and implementing marketing strategies to stay up-to-date with competition
- Preparing quotation and other documentation after onsite survey of customers’ sites and after project completion
- After-sales services to customers to grab issues and survey performance of different product or service sales
- Advising, and recommending right products to customer depending on their needs
- Training customers (B2C) and business owners (B2B) regularly on handling products to avoid compromise of quality
- Collaborated with cross-functional teams to develop innovative engineering solutions for complex challenges.
- Championed a culture of safety within the team, resulting in a marked decrease in workplace accidents and incidents.
- Evaluated emerging industry trends to ensure the organization remained at the forefront of technological advancements within the field.
- Negotiated contracts with vendors and suppliers to secure favorable terms that positively impacted budgetary objectives.
Sales Manager
Jathem Distributors
KENYA
11.2012 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales a team of 15 by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by 15% through identifying and penetrating untapped markets.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Education
Bachelor - Sales and Marketing, Leadership in the organization
Unicaf University
ZAMBIA 01.2022 - Current
National Diploma - Mechanical Engineering [plant option]
Nairobi Technical Training Institute
Nairobi 01.2008 - 11.2010
Kenya Certificate of Secondary Education - SECONDARY EDUCATION
Lari Secondary School
KENYA 01.2003 - 01.2006
Kenya Certificate of Primary Education - PRIMARY EDUCATION
Githirioni Primary School
KENYA 01.1993 - 01.2002
Skills
Customer service
Marketing and sales skills
Management skills
Project leadership
Store and inventory record management
Effective planning
Leadership
Organizational skills
Team leadership
Negotiation and Persuasion
Upselling and Cross Selling
Conflict-resolution skills
Proficiency in MS Office
Industry knowledge of customer service
Lead Generation
Accomplishments
- Resolved product issue through consumer testing.
- Recruited and developed 5 new sales professionals.
- Increased sales 25% by developing new marketing initiatives.
- Voted employee of the year for sales increase, customer relation, and employee relationship
Keycompetenciesandskills
- Customer service
- Marketing and sales skills
- Management skills
- Project leadership
- Store and inventory record management
- Effective planning, leadership and organizational skills
- Ability to lead a team of professionals
- Team-oriented but also can work independently
- Presentable and a fast thinker with excellent conflict-resolution skills
- Proficiency in MS Office suite of packages
- Excellent market and industry knowledge of customer service
Professionalcoursesandtraining
- 5s training (kaizen)
- Compliance training
- Data analysis training
- SHEQ training
- Business Integrity training
Personal Information
- Date of Birth: 09/08/88
- Nationality: KENYAN
References
- Mr. Brian Odour, Channel Manager, Koko Networks, Jakombrian@gmail.com, 0715759442
- Mr. Antony Kinyua, Business Development Manager, Kenya Breweries Limited, Kinyuaka@gmail.com, 0723500436
- Mr. Douglas Omwega, Operational Manager, Jathem Agency, 0729002717
Availability
Immediately
Timeline
Bachelor - Sales and Marketing, Leadership in the organization
Unicaf University
01.2022 - Current
Regional Sales/Customer Engineering Services
BOC Kenya Ltd
02.2020 - Current
Sales Manager
Jathem Distributors
11.2012 - 01.2020
National Diploma - Mechanical Engineering [plant option]
Nairobi Technical Training Institute
01.2008 - 11.2010
Kenya Certificate of Secondary Education - SECONDARY EDUCATION
Lari Secondary School
01.2003 - 01.2006
Kenya Certificate of Primary Education - PRIMARY EDUCATION
Githirioni Primary School
01.1993 - 01.2002
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