Rachael Jerotich
Eldoret ,Uasin Gishu
Summary
Highly-motivated Public Relations officer with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Public Relations attachee
Moi Teaching And Referral Hospital, M.T.R.H
Eldoret , Uasin Gishu
09.2024 - 11.2024
- Enhanced corporate reputation by providing exceptional customer service.
- Prioritised customer service when addressing inquiries and complaints.
- Delivered exceptional customer service throughout every interaction.
- Provided excellent customer service, fostered positive client relationships.
- Strengthened client loyalty with exceptional customer service.
- Streamlined customer service processes for improved efficiency.
- Managed call queues for efficient customer service.
- Answered phone calls professionally, delivered excellent customer service.
- Spearheaded customer service delivery initiatives, increasing overall satisfaction.
Receptionist
Royalton Hotel
Eldoret , Uasin Gishu
04.2023 - 07.2024
- Kept reception area clean and neat to give visitors positive impression of the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed phone calls, resulting in effective communication flow within the company.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained accurate logs of visitor entries for security purposes.
- Reduced waiting times through effective time and resource management.
Education
Bachelor of Arts - Public Relations and Advertising
The Co-operative University of Kenya
Nairobi, Nairobi County 12.2024
High School Diploma -
Moi Forces Academy Lanet
Nakuru Skills
- Call handling
- Microsoft Office Suite
- Clear communication
- Brand management
- Social media marketing
- Effective communication
- Computer skills
- Media relations
Personal Information
Languages
English
Proficient
C2
Timeline
Public Relations attachee
Moi Teaching And Referral Hospital, M.T.R.H
09.2024 - 11.2024
Receptionist
Royalton Hotel
04.2023 - 07.2024
Bachelor of Arts - Public Relations and Advertising
The Co-operative University of Kenya
High School Diploma -
Moi Forces Academy Lanet
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