Rachael Jerotich

Resolving issues and handling patients complaints

Giving directions to patients

Collecting feedback from patients using feedback forms

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.

• Kept reception area clean and neat to give visitors positive impression of the company.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Managed phone calls, resulting in effective communication flow within the company.
• Completed data entry tasks whilst adhering to strict deadlines.
• Maintained accurate logs of visitor entries for security purposes.
• Reduced waiting times through effective time and resource management.

• Secured media connections to distribute engaging and informative press releases.
• Developed key communication strategies by collaborating with the PR team.
• Contributed to internal communications for improved employee engagement.
• Established industry contacts and relationships with media.
• Crafted messaging to address sensitive and controversial issues in alignment with brand mission and values.