Rachael Apollo
Ademah
Matunda
Summary
Am a christian, from western part of the country of Kenya, very humble, from a small subtribe called Teso, bordering Uganda border
and needy, from a family of five children, it happened that My dad died and developed depression. So we remained alone. My mum use to sell tea leaves for us to survive, very struggling woman, she managed to take me to school but my brothers just went to school on primary level of education, when i joined high school, i did not perform very well because i was not attending school very well, i was chased everytime when i was in school, no books and no notes, i use to cry in the school gate for the headteacher to allow me, it was by God's grace, i got a sponsor from church, the church members decided to help me to go to school, so they paid my fee and i finished as an average student, after that i went to secondary and they helped me to go to Seventhday institution upto University. Thats how i had struggled, after school i have been tarmacking without job, staying without job, and now i was selling insurance upto date, because i have no money to bribe for my teaching jobs, whatever i get in insurance is commissions, here you get money when you work. Right now my mum is very old with alot of pressure and diseases, always spending money for her in the hospitals and also taking care of my siblings and my mum. Kindly assist me to get this scholarship. Conscientious Unit Manager proudly offering over years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than years of related experience and superior planning and time management abilities.
Overview
10
10
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
CIC INSURANCE COMPANY
UNIT MANAGER
KITALE
05.2022 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Adhered to social distancing protocols and wore mask or face shield.
- Monitored company inventory to keep stock levels and databases updated.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Financial Advisor
BRITAM INSURANCE COMPANY
KITALE
01.2016 - 04.2022
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Delivered strategic investment advice for individual and corporate clients.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Expanded customer base through community outreach and strategic business partnerships.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Kept client financial plans optimized for current market trends and economic conditions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes
- Delivered strategic investment advice for individual and corporate clients
- Facilitated presentation and recommendation of services by optimizing client relationships
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs
- Provided specialized financial planning support for clients with diverse portfolios and individual needs
- Worked with clients to support understanding of rationale and details of financial strategies
- Performed due diligence and valuation processes
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners
- Guided clients through compiling important financial histories and documentation for evaluation
- Expanded customer base through community outreach and strategic business partnerships
- Kept client financial plans optimized for current market trends and economic conditions
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes
- Developed and maintained courteous and effective working relationships
- Facilitated new client onboarding process and investment account setup
TRAINER AND RECRUITING OFFICER
GEMINIA INSURANCE COMPANY
NAIROBI
07.2019 - 12.2019
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Educated clients on proper use of products and systems.
- Developed effective training plans based on department needs and objectives.
- Identified and recommended staff for key positions and departments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Recruited and trained new members of guest service team.
Tutor Volunteer
AFRICAN INTERNATIONAL COLLEGE
ELDORET
01.2014 - 12.2015
- Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions.
- Developed enrichment materials resource files for use in tutorial sessions.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Aided students with planning and preparation for class projects.
- Identified areas of educational opportunity and developed educational plan with activities to promote comprehension.
- Taught study skills and other methods for test preparation.
- Communicated with parents and teachers regarding student progress and areas of concern.
- Assisted students with homework using curriculum and materials provided by program.
- Evaluated student binders, textbook notes and learning logs to understand learning goals.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Developed student confidence through positive reinforcement strategies.
- Met with parents to discuss student progress and address concerns.
- Met with students and discussed educational goals and expectations.
- Taught students remotely using online video chat platform and other delivery channels.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Collaborated with parents to develop appropriate tutoring lessons.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Supported students with helpful study habits and exam strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Responded to email and telephone requests to provide students with specific information.
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Leveraged technology and visual aids to engage students and enhance learning.
- Guided students in by reviewing students' textbooks and materials
- Guided students in by reviewing students' textbooks and materials
- Guided students in by reviewing students' textbooks and materials
TEACHER
MUKHUYU GIRLS SCHOOL
MAKUTANO
05.2014 - 07.2014
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Developed fundraisers and completed grant documentation to raise money for district.
- Graded and evaluated student assignments, papers and course work.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Completed daily reports on attendance and disciplinary performance.
- Attended and facilitated IEP meetings for students and families.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Piloted program to address proposed state subject area competencies and standards.
- Maintained system required passing rate for years.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Supervised learning groups of students in classroom stations.
Salesperson
NORWEGIAN NORSKBOKFORLAG NORWAY
OSLO
05.2013 - 08.2013
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales in company database.
- Improved customer service and telecommunication skills to build lasting relationships.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Effectively located merchandise across various stores to address customer needs.
- Worked to build relationships with customers and built potential for additional sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded brand and marketing strategies by planning strategic events.
- Developed and grew leads through repeat business and customer referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Teacher Intern
NAKURU BOYS HIGH SCHOOL
NAKURU
01.2013 - 04.2013
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Stood in for teachers, checking lesson plans to provide consistent teaching to students.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Developed activities to help students delve into lessons and obtain hands-on experience.
- Protected students in classroom environments and transitional spaces by following effective security protocols.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Maintained classroom for students by restocking supplies, cleaning up spills and organizing stations.
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
- Observed classes to identify opportunities to back up teacher or help students.
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
- Reviewed faculty handbooks, regional curricula and student guides to formulate deep understanding of duties and student expectations.
- Stood in for teachers to supervise classes, deliver lessons and administer tests.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Met with parents to discuss student behaviors and needs.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Observed and participated in special learning opportunities to expand horizons and learn different approaches.
- Had one-on-one sessions with struggling students to increase classroom GPAs and individual student success.
- Evaluated student progress through analysis of test scores and homework completion.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Investigated different teaching materials and techniques to understand strengths and weaknesses.
- Worked with classroom teacher to learn about current standards and best practices.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Cultivated positive relationships with administration, teaching staff and students.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Helped teachers decorate and organize classrooms with age-specific decor and organization prior to classes starting.
Education
Bachelor of Arts - Education
UNIVERSITY oF EASTERN AFRICA BARATON
ELDORET 06.2013 - 08.2023
Master of Arts - High School Administration
UNIVERSITY oF EASTERN AFRICA, BARATON
ELDORET 01.2023 - Current
PRE-UNIVERSITY CERTIFICATE - FORM FOUR GRADE TO A
UNIVERSITY oF EASTERN AFRICA, BARATON
ELDORET 01.2007 - 12.2007
COMPUTER CERTIFICATE - BASIC OF COMPUTER STUDY
ZEINSTERN COLLEGE
ELDORET 09.2013 - 08.2014
CERT OF CEOP AND ECOP - Insurance And Risk Management
COLLEGE oF INSURANCE
BUSIA 05.2016 - 08.2016
KCSE - KENYA CERTIFICATE OF HIGH SCHOOL EXAMINATION
BARATON ADVENTIST SECONDARY SCHOOL
ELDORET 01.2002 - 12.2005
KCPE - KENYA CERTIFICATE OF PRIMARY EXAMINATION
KAIGAT SDA BOARDING PRIMARY SCHOOL
ELDORET 01.1993 - 12.2001
Skills
Training and mentoring
undefinedAdditional Information
am a passionate friend, ready to listen and to work under minimal supervision, with pressure or under pressure, i adjust to situations and always with different skills at large. am an administrative and got experience both internationally.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Master of Arts - High School Administration
UNIVERSITY oF EASTERN AFRICA, BARATON
01.2023 - Current
CIC INSURANCE COMPANY
UNIT MANAGER
05.2022 - Current
TRAINER AND RECRUITING OFFICER
GEMINIA INSURANCE COMPANY
07.2019 - 12.2019
CERT OF CEOP AND ECOP - Insurance And Risk Management
COLLEGE oF INSURANCE
05.2016 - 08.2016
Financial Advisor
BRITAM INSURANCE COMPANY
01.2016 - 04.2022
TEACHER
MUKHUYU GIRLS SCHOOL
05.2014 - 07.2014
Tutor Volunteer
AFRICAN INTERNATIONAL COLLEGE
01.2014 - 12.2015
COMPUTER CERTIFICATE - BASIC OF COMPUTER STUDY
ZEINSTERN COLLEGE
09.2013 - 08.2014
Bachelor of Arts - Education
UNIVERSITY oF EASTERN AFRICA BARATON
06.2013 - 08.2023
Salesperson
NORWEGIAN NORSKBOKFORLAG NORWAY
05.2013 - 08.2013
Teacher Intern
NAKURU BOYS HIGH SCHOOL
01.2013 - 04.2013
PRE-UNIVERSITY CERTIFICATE - FORM FOUR GRADE TO A
UNIVERSITY oF EASTERN AFRICA, BARATON
01.2007 - 12.2007
KCSE - KENYA CERTIFICATE OF HIGH SCHOOL EXAMINATION
BARATON ADVENTIST SECONDARY SCHOOL
01.2002 - 12.2005
KCPE - KENYA CERTIFICATE OF PRIMARY EXAMINATION
KAIGAT SDA BOARDING PRIMARY SCHOOL
01.1993 - 12.2001
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