PRISCILLA ONYANGO
Nairobi,kenya
Summary
Experienced professional with 5+ years in the United Nations Peacekeeping Mission in the Democratic Republic of Congo, specializing in the Movement Control Section under the Supply Chain Management/Service Delivery Pillar. Expertise in ensuring safe and efficient transportation of personnel, equipment, and cargo. Skilled in planning, coordinating, and monitoring multiple passenger and cargo movements simultaneously. Proficient in logistical operations, multi-modal transport, inventory management, and warehousing. Strong analytical skills for data analysis and decision-making support. Familiar with movement control processes and safety requirements in remote operating environments. Excellent at managing difficult and time-sensitive situations with conflicting priorities. Demonstrates professional competence, conscientiousness, efficiency in meeting commitments and deadlines, and consistent results. Also adept at administrative support and customer service in pressurized environments. Thrives in multicultural settings.
Overview
27
27
years of professional experience
Work History
Movement Control Assistant
United Nations (MONUSCO)
11.2018 - 06.2024
- Prepared and logged over 200 customer requests monthly using Movement of Personnel (MOP) and Cargo Movement Request (CMR) Forms. Ensured efficient transportation of passengers and cargo to remote and mission-critical environments.
- Scheduled and organized multi-modal transportation activities in consultation with Supply Chain, Security, and Logistics Units to eliminate operational delays.
- Created and shared detailed flight itineraries and routing information through email to provide accurate timekeeping updates.
- Promptly conveyed shipment and mail delivery schedules to consignees.
- Collaborated with Air Operations and Medical Unit to organize complex Medevac evacuation flights.
- Executed and coordinated the movement of 5,000+ military troops, police contingents, and cargo in collaboration with the Joint Movement Coordination Center (JMCC).
- Enhanced tracking and retrieval procedures for lost shipments.
- Managed fifteen passenger clerks and cargo handlers, ensuring compliance with UN regulations and safety protocols.
- Created accurate cargo and passenger manifests, facilitating smooth communication with aircrew, surface transport, and destination personnel while adhering to strict procedural requirements and deadlines.
- Coordinated the seamless embarkation and disembarkation processes for a large volume of passengers, optimizing cargo operations to guarantee punctual arrivals and departures.
- Directed systematic loading of aircraft in strict alignment with published schedules and manifests.
- Directed passenger check-in operations, while organizing transfer logistics for seamless operational processes.
- Ensured accuracy of passenger and cargo manifests to prevent logistical errors.
- Coordinated travel, immigration, and customs for various UN Agencies, non-governmental organizations, and government bodies.
- Ensured efficient weighing, measuring, labeling, manifesting, and loading of luggage.
- Compiled comprehensive statistical data and operational reports.
- Coordinated inventory audits and compliance checks.
- Conducted comprehensive assessments of staff performance.
- Developed and maintained an efficient archiving system.
- Enhanced efficiency of tracking, tracing, and logging procedures for all diplomatic and staff mail.
- Monitored and maintained office supply inventory
- Crafted and submitted Task Order Requests (TOR) for each movement carried out by commercial contractors.
- Used data-driven decision-making to analyze projected passenger and cargo flows, improving resource allocation and asset utilization.
- Conducted inventories and performed physical checks of facilities and equipment.
- Integrated Field Support Suite (FSS), Umoja, and Cargo Booking System to optimize cargo booking and e-ticketing.
- Streamlined fuel request processes for Field Office.
- Optimized delivery routes to improve efficiency in the supply chain.
- Tracked shipments and executed inbound/outbound cargo processes.
- Optimized packaging methods, securely packing, marking, weighing, and plastic wrapping both luggage and cargo.
- Ensured accurate labeling of cargo to enhance sorting efficiency and reduce misrouted items based on destination, weight, dimensions, description, and consignee details.
- Efficiently managed maintenance schedules for equipments, trucks, forklifts, pallet jacks, and sea containers. Optimized operational readiness by implementing timely interventions to reduce downtime.
- Collaborated with 3PL contractors to streamline transportation of containers, generators, and heavy machinery
- Ensured compliance with international Dangerous Goods Regulations while transporting hazardous materials.
Accounts Assistant/Office Administrator
KENYA AIRWAYS LIMITED
12.2009 - 01.2017
- Managed the Cargo Finance Office branch at the airport, optimizing resource allocation and increasing overall branch performance
- Compiled and generated cargo invoices, adhering strictly to IATA Cargo Accounts Settlement guidelines; facilitated increase in timely payments and minimized billing discrepancies
- Generated comprehensive weekly cargo revenue reports, which enhanced forecasting accuracy and informed strategic stock adjustments
- Processed and dispatched over five hundred weekly invoices to all credit customers and cargo agents: ensuring timely payments
- Engaged with Commercial Section and IATA to align on accurate rates and scheduled billings, boosting revenue consistency
- Maintained cargo market rates in the company database, ensuring accurate billing and computation for 500+ sales transactions monthly
- Maintained optimal level of office supplies, which reduced administrative overhead
- Managed and resolved customer inquiries via email and phone, achieving customer satisfaction and decreasing response time
- Ensured secure storage and tracking of 3000+ airway bills and courier baggage vouchers monthly
- Conducted stock reconciliation every month, corrected inventory records, and minimized stock shortages
- Expedited and processed refund claims monthly, resulting in reduction in resolution time and enhancing customer satisfaction
- Maintained and organized cargo and sales accounting documents, creating a streamlined filing system
- Adhered to IATA Cargo Account Settlement Systems (CASS) deadlines without fail, achieving a 100% on-time submission rate and ensuring 100% compliance and avoiding penalties, which improved company reputation and client trust
- Administered the Cargo Revenue Finance Office autonomously for 9 years and reporting to Head Office
- Optimized the management of over 1,000 cargo and courier agents in Nairobi, Mombasa, and Kisumu, enhancing operational efficiency and improving service delivery
- Safeguarded an average of 5,000 airway bills and 10,000 Courier Baggage Vouchers for Kenya Airways each month, enhancing accountability and reducing discrepancies.
Accounts Assistant
KENYA AIRWAYS
06.1997 - 11.2009
- Processed all passenger sales through the IATA Billing & Settlement Plan, ensuring 100% accuracy and timely reconciliation
- Rectified data discrepancies by implementing a rigorous validation process, resulting in reduction in data errors
- Audited and balanced processed returns, ensuring all accounting entries were accurate, which improved financial reporting
- Extracted and processed interline documents from 5+ partner airlines, improving data accuracy and reducing processing time
- Recover under-reported ticket sales through audits, improving revenue collection and financial transparency
- Uncovered and resolved unreported ticket sales through detailed audits and recovery initiatives, boosting monthly revenue
- Initiated revenue accounting correspondences, ensuring full compliance with industry standards, and boosted customer satisfaction.
Education
Skills
- Movement Operations
- Computer Skills
- Warehousing
- Administrative Support
- Effective Time Management
- Ability to Multitask
- Adaptability
- Teamwork and Collaboration
- Excellent Communication
- Data Entry
- Operations Support
- Logistical Planning
- Supply Restocking
- Attention to Detail
Accomplishments
- Optimized finance workflows, reducing processing time by 40% and improving departmental efficiency, within the Finance Department over a 19-year tenure at Kenya Airways Limited.
- Directed daily operations as Acting Field Movement Manager in Uvira for 5+ years, enhancing operational efficiency by autonomously managing challenging situations and achieving improvement in passenger and cargo movement on time.
- Organized daily workload management in the field, coordinating with staff to ensure adherence to operational requirements, resulting in reduction in delays and enhanced team productivity.
- Led a team of fifteen staff to handle complex passenger and cargo movements, resolving conflicting priorities and time-sensitive issues, improving on-time delivery and customer satisfaction.
Personal Information
- Date of Birth: 04/20/74
- Nationality: Kenyan
References
- Mr. Edvard Petrosian, Field MOVCON Manager – UVIRA (Direct Supervisor), Movement Control Section, United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO), petrosyane@un.org, +243 997 068 253
- Ms. FISHER Palesa Rephinah, OIC Aviation Section-Uvira, United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO), fisher@un.org, +243 821 130888
- Ms. Mercy Kashero, Joint Movement Coordination Centre, United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO), kashero@un.org, +254 728 275 527/ +243 811 706527
- Mr. Joseph Kwemala, Movement Control Section, United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO), kwemala@un.org, +243 819 531686
Timeline
Movement Control Assistant
United Nations (MONUSCO)
11.2018 - 06.2024
Accounts Assistant/Office Administrator
KENYA AIRWAYS LIMITED
12.2009 - 01.2017
Accounts Assistant
KENYA AIRWAYS
06.1997 - 11.2009
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