philomena Mbugua
Customer Success Representative
Nairobi,Nairobi
Summary
I am a Passionate and knowledgeable employee with over 4 years of exemplary service in the hotel and customer service industry committed to providing helpful and fast customer service. I also bring forth high-quality organizational skills and as well as being very self-motivated to achieve excellence. Results-oriented professional with experience in retail sales, customer service, and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
User/Customer Acquisition Volunteer
Compaira
pinner
09.2023 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Collect online resources to help with prospecting.
- Prospecting: identifying potential target groups and building effective conversations with them
- Communicate ideas and solutions effectively in order to maintain positive, ongoing business relationships and customer service.
- Used strong interpersonal communication skills to convey information to others.
- Driving traffic to the company's website ensuring the engagement and profitability of the website which is done through an advertising campaign such as blog post.
Hardware Store Supervisor
Crown Cloud Hardware Store
nairobi
07.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Completing all point of sale opening and closing procedures, including counting the content of the cash register.
- Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.
- Complete data entry for sales reports.
Food and Beverage Attendant
Ole Sereni And Aspire Lounge JKIA
Nairobi
08.2018 - 06.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answering inbound room service from the customer to take their order, answer questions and enquiries as well as provide information when needed
Food and Beverage Attendant
Aga Khan University Hospital
nairobi
02.2017 - 08.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to patient satisfaction.
- Maintained clean and organized kitchen to comply with hygiene and health regulations.
- Addressed patients complaints and inquiries to verify satisfaction.
- Train new wait staff on patient service expectations, proper food handling, and pavilion ward policies and procedures
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Performed consistent check-in with the patients to ensure satisfaction and address complaints swiftly.
- Taking patient food and beverage orders correctly and serving them.
Education
No Degree - Project Management
Coursera
OnlineNo Degree - Customer Service
Alison
OnlineNo Degree - Food And Beverage Sales And Service
Kenya Utalii College
NairobiHigh School Diploma -
Sengani Secondary School
Tala, Kenya11-2014
Skills
- P>Team collaboration
- P>Customer-oriented
- P>Active listening
- P>Upselling techniques
- P>POS system knowledge
- P>Telephone etiquette
Timeline
User/Customer Acquisition Volunteer
Compaira
09.2023 - Current
Hardware Store Supervisor
Crown Cloud Hardware Store
07.2022 - Current
Food and Beverage Attendant
Ole Sereni And Aspire Lounge JKIA
08.2018 - 06.2022
Food and Beverage Attendant
Aga Khan University Hospital
02.2017 - 08.2018
No Degree - Project Management
Coursera
No Degree - Customer Service
Alison
No Degree - Food And Beverage Sales And Service
Kenya Utalii College
High School Diploma -
Sengani Secondary School
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balancePaid time offCompany CultureWork from home optionFlexible work hoursPersonal development programsSimilar Profiles
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