Classical Instrument Music (Cellist) and Choral Music (Director and Vocalist)
John Vigedi
Chelezo House, Kindaruma Road, Nairobi - Kenya
Summary
Successful Area of expertise business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Founder \ Director \ Business Consultant
DIGI-CONSULTING
Nairobi - Kenya
03.2023 - Current
- Facilitated workshops for clients'' staff members and Business Development teams to improve their understanding of impact and usefulness of Digitization in Business Development and Client Satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
Founder \ Director \ Business Development
TRUSERV KENYA LIMITED
Nairobi - Kenya
03.2023 - 12.2023
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency in Debt Collection and management for clients.
- Monitored key business risks and established risk management procedures. Mirrored this with Client Risk Portfolio for effective debt collection management.
- Devised and presented business plans and forecasts to partners.
- Defined company roles and responsibilities to establish and enhance processes.
Business Development Manager
AAR INSURANCE LIMITED
Nakuru - Kenya
01.2023 - 02.2023
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers and new business acquisition models in General Insurance business portfolio.
- Mentored junior staff members on best practices in business development, fostering professional growth within the team.
- Conducted market research to identify industry trends and inform strategic decisions for growth.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies with a team of 22 Sales Persons.
Regional Sales Manager – Nairobi Metropolitan
AAR INSURANCE KENYA
Nairobi
01.2021 - 12.2022
- Coordinate and supervise 9 Sales Managers and 3 Administrative Assistants to attain new and retention sales budgets, profitably, within legal, company and industry framework; attained and exceeded New Business targets of Kshs. 1.4B in premium collections.
- Assistant to National Sales Manager – New Business & Distribution, charged with managing 6 regional managers in the country, harnessing tender business opportunities and developing conducive business relationships for sales intermediaries in the country.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Regional Sales Manager – Rift
AAR INSURANCE KENYA
Eldoret / Nakuru - Kenya
01.2016 - 12.2020
- Coordinate and supervise 2 business development managers, and 150 sale’s intermediaries and 2 Administrative Assistants to attain new and retention sales budgets, profitably, within legal, company and industry framework.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Branch Manager
AAR INSURANCE KENYA
Eldoret
03.2015 - 12.2015
- Meet branch sales (new & retention) targets, recruit, train, motivate 2 unit managers and 76 sales intermediaries and manage branch operations and client portfolio.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Financial Advisor
BRITAM KENYA
Eldoret - Kenya
01.2013 - 02.2015
- Sale of life policies and investment products to retail prospects and clients. Preparation of quotations, invoices and product presentations to prospects and clients.
- After Sales Service roles of client follow up for retraining, policy review and cross-selling.
- Participate in Company Sales Activation programs to prospect and sell life insurance policies.
Assistant Security Person of Contact
BARCLAYS BANK OF KENYA
Eldoret - Kenya
01.2011 - 11.2012
- Manage physical environment security at the branch and liaise with head office and security personnel for incident resolutions. Deterrent, detection and reporting of potential and actual threats to business.
Country Community Committee Member
BARCLAYS BANK OF KENYA
Eldoret / Nairobi- Kenya
01.2010 - 11.2012
- Advise the Barclays Board and management on sustainable CSR projects in line with bank policy and budget. Participate in company CSR projects.
Banking Hall Executive
BARCLAYS BANK OF KENYA
Eldoret - Kenya
09.2007 - 11.2012
- Supervision of Banking Hall and front office staff, manage customer complaints and queries.
- Review and organize outbound correspondence between the bank and clients with regard to complaint and query management.
- Organize customer service events, such as customer service days, loyalty rewards.
- Train staff on customer service toolkits and service procedures.
- Manage product and customer surveys through on boarding and touchpad questionnaires.
- Staff appraisal and secondment for staff rewards/awards.
Teller
BARCLAYS BANK OF KENYA
Bungoma - Kenya
06.2006 - 08.2007
- Role involved processing payments (International and Local Payments, Trade processing and Branch Cash flow Analysis).
Education
AIIK – Association Of Insurance Institute Of Kenya Diploma - Diploma in Insurance
College of Insurance - Kenya
Nairobi - Kenya 11.2022
Certificate of Proficiency - Distinction - Insurance
College of Insurance - Kenya
Nairobi 09.2014
Bachelor of Business Administration (Marketing) - Marketing Management And Research
Maseno University
Maseno - Kenya12.2005
Music in Practice, G5 - Distinction - Music
Associated Board of the Royal Schools
UK09.2003
Skills
- Complaint Handling
- Customer Relationship Management
- Staff Appraisal and Performance Reviewing
- Team Coaching and Training
- Sales and after sales servicing
- Recruitment
- P>Strategy realignment
- P>Customer Service Management
- P>Planning and execution
- P>Business Analysis
- P>Staff Mentoring
- P>Training proficiency
- P>Training and mentoring
- P>Stakeholder Relations
- P>Vendor Collaboration
- P>Solution Implementation
- P>Business process reengineering
- P>Revenue Generation
- P>Process Improvement
- P>Project Management
- P>Strategic development
- P>Business Development
- P>Organizational Development
- P>Business Intelligence Analysis
- P>Presentation Skills
- P>Strategic Planning
- P>Business Planning
- P>Continuous Improvement
- P>Account Retention
- P>Human Resources Management
- P>Distribution Management
- P>Data Analytics
- P>Performance Improvement
- P>Report Preparation
- P>Adaptability and Flexibility
- P>Problem-solving aptitude
- P>Team building
- P>Logistics Coordination
- P>Idea Development and Brainstorming
- P>Attention to Detail
- P>Effective Communication
- P>Time management abilities
- P>Time Management
- P>Written Communication
- P>Teamwork and Collaboration
- P>Goal Setting
- P>Data Analysis
- P>Multitasking Abilities
- P>Analytical Thinking
- P>Task Prioritization
- P>Self Motivation
- P>Multitasking
- P>Problem-solving abilities
- P>Professionalism
- P>Interpersonal Skills
- P>Problem-Solving
- P>Decision-Making
- P>Active Listening
- P>Adaptability
- P>Reliability
- P>Professional Demeanor
- P>Organizational Skills
- P>Quantitative skills
- P>Improvement plan knowledge
- P>Excellent Communication
- P>Relationship Building
- P>Interpersonal Communication
- P>Team Collaboration
Accomplishments
- Collaborated with team of 8 managers to meet and exceed company targets in a record of Kenya Shillings 1.4B - New Business and retention of Kenya Shillings 5.2B.
- Supervised team of 3000+ Sales Entities in Nairobi region , working with 7 staff members.
- Resolved most difficult complaints using complex non-traditional company channels in Barclays Bank and was named “Super Banking-Hall-Executive “
- Broke the traditional record of supervising all 3 Channels of Distribution ; DIRECT SALES AGENTS, INDEPENDENT SALES AGENTS and BROKERAGE at one go in AAR Insurance - Nairobi Region, without compromising service and productivity
Additional Information
I have in 3 years in a row between 2017 and 2019 been allowed to work with the lowest performing employees for a transformation and succeeded to turn them into high performing, recognized and rewarded employees. 2 Business Development Managers, 2 Relationship Executives and 1 Nurse.
Certification
Proficiency In Insurance
Interests
Timeline
Founder \ Director \ Business Consultant
DIGI-CONSULTING
03.2023 - Current
Founder \ Director \ Business Development
TRUSERV KENYA LIMITED
03.2023 - 12.2023
Business Development Manager
AAR INSURANCE LIMITED
01.2023 - 02.2023
Regional Sales Manager – Nairobi Metropolitan
AAR INSURANCE KENYA
01.2021 - 12.2022
Regional Sales Manager – Rift
AAR INSURANCE KENYA
01.2016 - 12.2020
Branch Manager
AAR INSURANCE KENYA
03.2015 - 12.2015
Proficiency In Insurance
09-2014
Financial Advisor
BRITAM KENYA
01.2013 - 02.2015
Assistant Security Person of Contact
BARCLAYS BANK OF KENYA
01.2011 - 11.2012
Country Community Committee Member
BARCLAYS BANK OF KENYA
01.2010 - 11.2012
Banking Hall Executive
BARCLAYS BANK OF KENYA
09.2007 - 11.2012
Teller
BARCLAYS BANK OF KENYA
06.2006 - 08.2007
AIIK – Association Of Insurance Institute Of Kenya Diploma - Diploma in Insurance
College of Insurance - Kenya
Certificate of Proficiency - Distinction - Insurance
College of Insurance - Kenya
Bachelor of Business Administration (Marketing) - Marketing Management And Research
Maseno University
Music in Practice, G5 - Distinction - Music
Associated Board of the Royal Schools
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