PETER WANGA
Kasarani, Nairobi Province,30
Summary
Seasoned leader with a proven track record at Quest Dolphins Swim Club, enhancing operational excellence and fostering strategic partnerships for sustained growth. Skilled in talent development and effective decision-making, I've driven initiatives that significantly boosted brand reputation and customer focus. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
CEO
Quest Dolphins Swim Club
07.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
Public Relations Officer
Uasin Gishu County Aquatic Association
09.2021 - Current
- Executed social media plans to create cohesive online presence.
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Supported executive leadership by crafting speeches and presentations that effectively communicated company values and vision.
- Managed crisis communications, effectively mitigating potential damage to the company''s image.
- Prepared weekly marketing statistics and flow charts to track daily actions.
- Monitored media coverage closely, analyzing trends and making recommendations for future strategies.
- Developed strong relationships with key influencers and stakeholders within the industry.
- Contributed to overall business growth through well-executed public relations efforts aligned with corporate goals.
- Developed campaigns to increase public awareness of company and engage customers.
- Coordinated interviews between company spokespeople and members of the press to convey key messages.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Trained junior team members in various aspects of public relations management, cultivating talent within the department.
- Conducted research on competitors'' PR activities to inform strategy development and stay ahead of market trends.
Swimming Pool Manager
Rupaz Fun N Fitness Centre
03.2021 - 06.2022
- Coordinated with other entertainment venues to create joint promotional events.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Boosted membership retention rates through excellent customer service and consistent communication with members regarding events or updates at the facility.
Swimming Coach
Poa Place Resort
05.2015 - 03.2021
- Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.
- Demonstrated proper use of equipment to enhance performance of swimmers.
- Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
- Helped set-up and breakdown pool for wide array of events such as swim meets, swim practices and water polo games.
- Increased team success through the implementation of innovative coaching techniques and strategies.
- Developed partnerships with local schools to foster interest in swimming programs among younger students.
- Continuously expanded coaching knowledge by attending seminars, conferences, clinics on new developments within the sport.
- Led workshops on proper nutrition habits for athletic performance enhancement and overall health benefits.
Sales Agent
Insurance Company of East Africa Lions
12.2014 - 03.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of different Insurance products and services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Swim Team Coach
National Aquatic Complex Stadia
02.2014 - 12.2014
- Fostered an inclusive atmosphere within the team that celebrated diverse backgrounds and abilities.
- Led daily practices, ensuring athletes remained focused and motivated throughout the season.
- Enhanced swimmer endurance with tailored conditioning programs and regular progress evaluations.
- Offered private lessons for individualized attention, helping swimmers reach their full potential.
- Evaluated swimmer performances during competitions, providing constructive feedback for improvement.
Swimming Pool Manager
Park Villa Hotel
02.2013 - 10.2013
- Collaborated with local schools to provide swim lessons for children, promoting water safety awareness in the community.
- Reduced liability risks by conducting thorough background checks on all prospective employees during hiring process.
- Performed routine risk assessments of the facility to proactively address any safety hazards before they became problematic incidents affecting patrons or staff members alike.
- Established partnerships with local businesses to offer discounts or promotions to pool members as added incentives for joining or renewing memberships.
- Boosted membership retention rates through excellent customer service and consistent communication with members regarding events or updates at the facility.
- Managed pool budget efficiently, prioritizing necessary expenses while minimizing costs where possible.
Swim Coach
Hilton Hotel
02.2011 - 02.2013
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
Swimming Instructor
Intercontinental Group of Hotels
03.2010 - 12.2010
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
- Demonstrated adaptability by modifying lesson plans based on changing conditions or unique student needs as they arose during lessons.
- Developed and implemented new drills that promoted skill development, leading to swimmers'' increased proficiency levels.
- Contributed to a thriving aquatics program through active participation in staff meetings, professional development opportunities, and community initiatives.
- Enhanced swimmer performance by providing personalized feedback and tailored instruction for each student.
- Promoted water safety awareness by incorporating essential skills and techniques into each lesson plan.
- Evaluated individual swimmer progress by conducting regular assessments, ensuring continued development towards goals.
- Collaborated with colleagues to develop new teaching methods, optimizing overall effectiveness of swimming lessons.
Education
Bachelor of Science - Exercise And Sports Science
Kenyatta University
Nairobi, Kenya2025
Diploma in ICT - Principles And Practices in of Management
Nairobi Aviation
Nairobi, Kenya07.2014
High School Diploma -
Mihuu Secondary School
Webuye, Bungoma District, Kenya2013
Certificate in Computer Application Packages -
Ministry of Home Affairs Webuye Training Center
Webuye, Bungoma District, Kenya2013
Level 3 Certificate - Senior Lifesaving Using Spine Board
Kenya Lifesaving Federation
Nairobi10.2010
Level 2 Certificate - Advanced Lifesaving And Swimming Coaching
Kenya Lifesaving Federation
Nairobi06.2010
Level 1 Certificate - Basic Aquatic Safety
Kenya Lifesaving Federation
Nairobi03.2010
High School Diploma -
Jamhuri Boys High
Nairobi2007
Primary Certificate -
Mukonjo Primary School
Busia2003
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Talent Development
hobbies
Martial Arts
Playing Soccer
Playing Chess
Swimming
Reading and Watching Documentaries
Environmentalist
Timeline
CEO
Quest Dolphins Swim Club
07.2022 - Current
Public Relations Officer
Uasin Gishu County Aquatic Association
09.2021 - Current
Swimming Pool Manager
Rupaz Fun N Fitness Centre
03.2021 - 06.2022
Swimming Coach
Poa Place Resort
05.2015 - 03.2021
Sales Agent
Insurance Company of East Africa Lions
12.2014 - 03.2015
Swim Team Coach
National Aquatic Complex Stadia
02.2014 - 12.2014
Swimming Pool Manager
Park Villa Hotel
02.2013 - 10.2013
Swim Coach
Hilton Hotel
02.2011 - 02.2013
Swimming Instructor
Intercontinental Group of Hotels
03.2010 - 12.2010
Bachelor of Science - Exercise And Sports Science
Kenyatta University
Diploma in ICT - Principles And Practices in of Management
Nairobi Aviation
High School Diploma -
Mihuu Secondary School
Certificate in Computer Application Packages -
Ministry of Home Affairs Webuye Training Center
Level 3 Certificate - Senior Lifesaving Using Spine Board
Kenya Lifesaving Federation
Level 2 Certificate - Advanced Lifesaving And Swimming Coaching
Kenya Lifesaving Federation
Level 1 Certificate - Basic Aquatic Safety
Kenya Lifesaving Federation
High School Diploma -
Jamhuri Boys High
Primary Certificate -
Mukonjo Primary School
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