Pauline Mawia Kilonzo
Nairobi, Nairobi Province
Summary
A result-driven professional with an aspiring progressive career in a Diploma in County Governance and Ethics. I am self-driven, ambitious, innovative, a fast learner, and pride myself as a true team player with good interpersonal skills. I desire to work in a highly competitive and dynamic organization specializing in providing quality standards to enable me to gain exposure and prepare me to meet current needs.
Overview
3
3
years of professional experience
Work History
Customer Care
Whitepath Company Limited
09.2023 - 12.2024
- Handling telephone calls and appointments
- Welcoming and directing clients
- Assisting with inquiries
- Resolving complains
- Handling returns and exchange
- Tracking customer feedback
- Maintaining good customer relation
Public Relations Personnel
Kenya Marine Fisheries and Research Institute
01.2023 - 06.2023
- Handling telephone calls and appointments
- Department presentation
- Maintaining an updated filing system in the office
- Welcoming and directing clients
- Taking oral dictation and processing word and data
Assistant Office Administrator
Kwale County Government
02.2022 - 04.2022
- Keeping records
- Processing newly acquired records
- Using computer applications such as Microsoft Word, Excel, Publisher, Internet, and Email
- Delivering effective presentations
- Managing front desk tasks
- Handling both internal and external telephone calls
- Responding to media inquiries
Education
Diploma - County Governance and Ethics
Technical University of Mombasa
Mombasa, Kenya01.2020
Kenya Certificate of Secondary Education -
AIC Kyondoni Girls High School
Kitui, Kenya11.2018
Kenya Certificate of Primary Education -
Kisungula Primary School
01.2014
Skills
- Communication Skills
- Decision-Making and Problem-Solving Skills
- Customer care
Personal Information
- ID Number: 38036295
- Gender: Female
- Nationality: Kenyan
Experience Gained
- Communication Skills
- Knowledge of Coastal Region Geography
- Punctuality
- Accountability
Hobbies and Interests
- Socializing
- Traveling and adventure
Timeline
Customer Care
Whitepath Company Limited
09.2023 - 12.2024
Public Relations Personnel
Kenya Marine Fisheries and Research Institute
01.2023 - 06.2023
Assistant Office Administrator
Kwale County Government
02.2022 - 04.2022
Kenya Certificate of Primary Education -
Kisungula Primary School
Diploma - County Governance and Ethics
Technical University of Mombasa
Kenya Certificate of Secondary Education -
AIC Kyondoni Girls High School
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