PATRICK WAMBUA NZAU
Nairobi,30
Summary
Dedicated Administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
PROCUREMENT/STORE KEEPER
Falcon Heights Management Company Ltd, MAIYAN
Falcon, Heights
01.2020 - 02.2021
- Monitoring stock level and Purchasing new stock Handling goods from supplier to store
- Verifying that the goods meet the set standards
- Ensuring proper storage and store hygiene
- Data entry and generating GRNs
- Recording invoice discrepancies
- Issuing other departments with goods from the store
- Monthly stock taking.
PROCUREMENT CLERK
CHOPPIES ENT KENYA LTD
12.2018 - 11.2019
- Ensuring stock level is maintained
- Creating Purchase Orders
- Incharge of store keepers
- Maintaining close contact with suppliers for updates on new products and promotions.
CASHIER
08.2016 - 01.2018
- Tilling all products purchased by customers
- Keeping safe all cash collected during the day with minimum or zero shortage.
NAKUMATT HOLDINGS LTD
11.2005 - 01.2018
HUMAN RESOURCE ASSISTANT
07.2009 - 08.2016
- Serving as a link between branch and Headquarter
- Orienting new employees to the organization (branch level)
- Processing payroll, which include ensuring leave and sick leave are tracked in the system
- Facilitation solutions to payroll errors
- Maintaining employee records related to grievances, performance and disciplinary actions
- Maintaining Human Resource computer systems by entering and updating data.
CUSTOMER SERVICE REPRESENTATIVE
07.2009 - 08.2016
- Delivering excellent service to all customers and visitors and ensuring timely resolution to all customer service issues
- Providing administration and analytical support to the management of the loyalty program
- Data analysis, reporting and maintaining up to date records on all programs and complaints received
- New enrollment of loyalty customers, maintaining 100% accuracy of customer database to avoid duplication
- Handling credit card disputes and ensuring timely resolution.
SHOP ASSISTANT
11.2005 - 07.2009
- Maintaining good display and cleanliness of products on shelf
- Making sure products are conforming to the set standards Always being available to assist customers.
SALES MAN
SSSB DISTRIBUTORS LTD
02.2005 - 11.2005
- Duties include Making sure that all small outlets within my route sell Cadbury products
- Routinely check on stock levels
- Route coverage day by day.
Education
KCSE
NGOLENI SECONDARY SCHOOL
MACHAKOS COUNTY 01.1994 - 11.1997
KCPE
NTHUNGUNI PRIMARY SCHOOLKCPE
01.1985 - 11.1993
Skills
Report preparation
Complaint resolution
Strategic sales knowledge
Stock management
Recordkeeping strengths
Creative problem solving
Retail materials management
CRM
Administrative support
Money handling abilities
Order fulfillment
Professional telephone demeanor
Stocking and replenishing
POS systems expert
Retail store support
Staff Management
Policies and procedures
Business administration
Negotiation
Team Building
Staff training/development
Inventory management
Affiliations
3 JANUARY2000-23 MARCH 2003 :BRIDGE COLLEGE
- DIPLOMA IN BUSINESS MANAGEMENT AND ADMINISTRATION (ICM-UK)
- CERTIFICATE IN COMPUTER APPLICATIONS
- DIPLOMA IN HUMAN RESOURCE MANAGEMENT (ICM-UK)
Timeline
PROCUREMENT/STORE KEEPER
Falcon Heights Management Company Ltd, MAIYAN
01.2020 - 02.2021
PROCUREMENT CLERK
CHOPPIES ENT KENYA LTD
12.2018 - 11.2019
CASHIER
08.2016 - 01.2018
HUMAN RESOURCE ASSISTANT
07.2009 - 08.2016
CUSTOMER SERVICE REPRESENTATIVE
07.2009 - 08.2016
NAKUMATT HOLDINGS LTD
11.2005 - 01.2018
SHOP ASSISTANT
11.2005 - 07.2009
SALES MAN
SSSB DISTRIBUTORS LTD
02.2005 - 11.2005
KCSE
NGOLENI SECONDARY SCHOOL
01.1994 - 11.1997
KCPE
NTHUNGUNI PRIMARY SCHOOLKCPE
01.1985 - 11.1993