Summary
Overview
Work History
Education
Skills
Certification
Interests
Referees
Timeline
AdministrativeAssistant

PATIENCE MAGHANGA

ADMINISTRATIVE ASSISTANT
Nairobi

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Talented administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certifications

Work History

CUSTOMER SUPPORT SUPERVISOR

CITY EYE HOSPITAL
NAIROBI, UPPERHILL
08.2016 - 03.2021
  • RESPONSIBILITIES
  • Empowered and motivated employees via regular feedback to team members.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Supervise the maintenance of office areas, equipment and facilities
  • Production of monthly reports on excel and PowerPoints and presenting them
  • Taking and drafting of minutes for management meetings
  • Overall supervision of front office duties and staff performance and report on different aspects of the departments activities
  • Hands on experience in phone call operations, answering and transferring calls to respective departments
  • Booking of patients appointment and rescheduling of their appointments with respective doctors
  • Handling of patient needs and complaints and providing excellent customer service and respond to basic inquiries
  • Registering and billing of patients using IHMS system
  • Reconciling cash collected at day end and compilation of the reports
  • QuickBooks entry of cash received and payments
  • Patients data entry and record keeping
  • Proactive email management to ensure prompt response of priority messages
  • Writing of patients medical letters according to the company's policy
  • Maintenance of patient files both manual and electric and retrieval of the same whenever required by the management
  • Managing information and support retention and disposition of information and records
  • Handling of the company fliers and brochures and distributing them to clients
  • Tracking the flow of activities in the department, note problems and report with possible solutions
  • Preparation and planning of the company's activities and events like meetings and team buildings

ASSISTANT RESTAURANT MANAGER

SHEBA DINERS
KIAMBU, BANANA
07.2015 - 07.2016
  • Managing multiple priorities, administrative coordination and logistics
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Daily stock take and stock control
  • Billing of clients, receiving payments and daily reconciliations
  • QuickBooks entry of daily sales
  • Ordering of stock from suppliers, receiving orders and following up for payments
  • Availability to take up duties of absent administrator
  • Learning and sharing communication across

FRONT OFFICE ASSISTANT

GRACIA GARDENS
NAIROBI, KILIMANI
05.2015 - 06.2015
  • Booking of guests in hotel diary and system
  • Receiving and registering of guests
  • Managing phone calls, both internal and external
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Internship Student

KILAGUNI SERENA SAFARI LODGE
TSAVO
06.2013 - 07.2013
  • Rotation in different departments of hotel: Kitchen, store, restaurant and eco-nature departments
  • Produced high-quality communications for internal and external use.
  • Preparation of meals as per day’s menu in kitchen sections
  • Stocktaking and stock control in stores department
  • Receiving goods from suppliers
  • Waiting in restaurant and table setting
  • Guiding guests in nature walks, game drives both day and night and other nature activities in Nature department.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

Education

BSC. - ECOTOURISM AND HOSPITALITY MANAGEMENT

EGERTON UNIVERSITY
NJORO
09.2010 - 09.2014

CPA 1 -

STAR COLLEGE oF MANAGEMENT STUDIES
NAIROBI
01.2009 - 01.2010

SECONDARY EDUCATION -

MARYHILL GIRLS HIGH SCHOOL
THIKA
02.2005 - 11.2008

KENYA CERTIFICATE OF PRIMARY EDUCATION -

MWATATE JUNIOR ACADEMY
MWATATE
01.2004 - 11.2004

Skills

Capacity to timely execute tasks supporting administrative activitiesundefined

Certification

  • EF SET Certificate-Attained C1 Advanced according to the Common European Framework of Reference (CEFR)

Interests

  • Traveling to experience new cultures and environments
  • Walking and running
  • Cooking
  • Weaving

Referees

Julie Nyawira

Manager City Eye Hospital

P.O BOX 19744, Nairobi

Telephone: 0721835785

Email: julienyawira@cityeyehospital.or.ke



Joseph Munuhe

General Manager Sheba Restaurant

P.O. BOX 23371, Nairobi

Telephone: 0721653796

Email: jmunuhe@gmail.com




Timeline

  • EF SET Certificate-Attained C1 Advanced according to the Common European Framework of Reference (CEFR)
04-2022
  • Alison Certificate in Dealing With Difficult People In Life & Work
10-2021

CUSTOMER SUPPORT SUPERVISOR

CITY EYE HOSPITAL
08.2016 - 03.2021

ASSISTANT RESTAURANT MANAGER

SHEBA DINERS
07.2015 - 07.2016

FRONT OFFICE ASSISTANT

GRACIA GARDENS
05.2015 - 06.2015

Internship Student

KILAGUNI SERENA SAFARI LODGE
06.2013 - 07.2013

BSC. - ECOTOURISM AND HOSPITALITY MANAGEMENT

EGERTON UNIVERSITY
09.2010 - 09.2014

CPA 1 -

STAR COLLEGE oF MANAGEMENT STUDIES
01.2009 - 01.2010

SECONDARY EDUCATION -

MARYHILL GIRLS HIGH SCHOOL
02.2005 - 11.2008

KENYA CERTIFICATE OF PRIMARY EDUCATION -

MWATATE JUNIOR ACADEMY
01.2004 - 11.2004
PATIENCE MAGHANGAADMINISTRATIVE ASSISTANT