- Traveling to experience new cultures and environments
PATIENCE MAGHANGA
ADMINISTRATIVE ASSISTANT
Nairobi
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Talented administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
CUSTOMER SUPPORT SUPERVISOR
CITY EYE HOSPITAL
NAIROBI, UPPERHILL
08.2016 - 03.2021
- RESPONSIBILITIES
- Empowered and motivated employees via regular feedback to team members.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Supervise the maintenance of office areas, equipment and facilities
- Production of monthly reports on excel and PowerPoints and presenting them
- Taking and drafting of minutes for management meetings
- Overall supervision of front office duties and staff performance and report on different aspects of the departments activities
- Hands on experience in phone call operations, answering and transferring calls to respective departments
- Booking of patients appointment and rescheduling of their appointments with respective doctors
- Handling of patient needs and complaints and providing excellent customer service and respond to basic inquiries
- Registering and billing of patients using IHMS system
- Reconciling cash collected at day end and compilation of the reports
- QuickBooks entry of cash received and payments
- Patients data entry and record keeping
- Proactive email management to ensure prompt response of priority messages
- Writing of patients medical letters according to the company's policy
- Maintenance of patient files both manual and electric and retrieval of the same whenever required by the management
- Managing information and support retention and disposition of information and records
- Handling of the company fliers and brochures and distributing them to clients
- Tracking the flow of activities in the department, note problems and report with possible solutions
- Preparation and planning of the company's activities and events like meetings and team buildings
ASSISTANT RESTAURANT MANAGER
SHEBA DINERS
KIAMBU, BANANA
07.2015 - 07.2016
- Managing multiple priorities, administrative coordination and logistics
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Daily stock take and stock control
- Billing of clients, receiving payments and daily reconciliations
- QuickBooks entry of daily sales
- Ordering of stock from suppliers, receiving orders and following up for payments
- Availability to take up duties of absent administrator
- Learning and sharing communication across
FRONT OFFICE ASSISTANT
GRACIA GARDENS
NAIROBI, KILIMANI
05.2015 - 06.2015
- Booking of guests in hotel diary and system
- Receiving and registering of guests
- Managing phone calls, both internal and external
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Internship Student
KILAGUNI SERENA SAFARI LODGE
TSAVO
06.2013 - 07.2013
- Rotation in different departments of hotel: Kitchen, store, restaurant and eco-nature departments
- Produced high-quality communications for internal and external use.
- Preparation of meals as per day’s menu in kitchen sections
- Stocktaking and stock control in stores department
- Receiving goods from suppliers
- Waiting in restaurant and table setting
- Guiding guests in nature walks, game drives both day and night and other nature activities in Nature department.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
BSC. - ECOTOURISM AND HOSPITALITY MANAGEMENT
EGERTON UNIVERSITY
NJORO 09.2010 - 09.2014
CPA 1 -
STAR COLLEGE oF MANAGEMENT STUDIES
NAIROBI 01.2009 - 01.2010
SECONDARY EDUCATION -
MARYHILL GIRLS HIGH SCHOOL
THIKA 02.2005 - 11.2008
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWATATE JUNIOR ACADEMY
MWATATE 01.2004 - 11.2004
Skills
Capacity to timely execute tasks supporting administrative activitiesEffectiveness in time management and organization skills
Ability to deal with fellow staff and clients in diverse environment
Ability to use Windows applications: Word, Excel, Outlook and PowerPoint
Proficiency in both English and Kiswahili verbally and in writingCapacity to produce positive output under pressure and with minimal supervisionAbility to multitask and meet set deadlinesFlexibility in accordance to changes arising and positively adjusting to the changeTime management, organizational and prioritization skills
Strategic planning and organizationAdept in technology- Database Management
Certification
- EF SET Certificate-Attained C1 Advanced according to the Common European Framework of Reference (CEFR)
Interests
- Walking and running
- Cooking
- Weaving
Referees
Julie Nyawira
Manager City Eye Hospital
P.O BOX 19744, Nairobi
Telephone: 0721835785
Email: julienyawira@cityeyehospital.or.ke
Joseph Munuhe
General Manager Sheba Restaurant
P.O. BOX 23371, Nairobi
Telephone: 0721653796
Email: jmunuhe@gmail.com
Timeline
- EF SET Certificate-Attained C1 Advanced according to the Common European Framework of Reference (CEFR)
04-2022
- Alison Certificate in Dealing With Difficult People In Life & Work
10-2021
CUSTOMER SUPPORT SUPERVISOR
CITY EYE HOSPITAL
08.2016 - 03.2021
ASSISTANT RESTAURANT MANAGER
SHEBA DINERS
07.2015 - 07.2016
FRONT OFFICE ASSISTANT
GRACIA GARDENS
05.2015 - 06.2015
Internship Student
KILAGUNI SERENA SAFARI LODGE
06.2013 - 07.2013
BSC. - ECOTOURISM AND HOSPITALITY MANAGEMENT
EGERTON UNIVERSITY
09.2010 - 09.2014
CPA 1 -
STAR COLLEGE oF MANAGEMENT STUDIES
01.2009 - 01.2010
SECONDARY EDUCATION -
MARYHILL GIRLS HIGH SCHOOL
02.2005 - 11.2008
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWATATE JUNIOR ACADEMY
01.2004 - 11.2004