OSCAR NALYANYA
Nairobi
Summary
Results-driven Business Analyst Intern at Kenya Revenue Authority with expertise in requirements gathering and business process improvement. Spearheaded documentation of over 50 requirements, enhancing project clarity and reducing rework. Proven research skills complemented by a talent for crafting engaging content, driving strategic initiatives, and fostering collaboration across teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Kenya Revenue Authority
Nairobi
01.2025 - Current
- Spearheaded end-to-end business requirements gathering by conducting stakeholder interviews and workshops, documenting over 50 requirements with 100% traceability to project objectives.
- Performed rigorous reviews of business and functional requirements, identifying 15 or more inconsistencies early in the SDLC, reducing rework by 25%.
- Translated complex business needs into actionable user stories and technical specifications, improving developer productivity by 30% through clearer acceptance criteria.
- Delivered a weekly attendance Excel summary for the SD and BA divisions, improving resource planning accuracy by 40%.
Digital Media Assistant
Emerging Brand Africa
Australia
06.2022 - 12.2024
- Conducted research to produce compelling articles centered on current trends for Emerging Brand Africa.
- Responsible in writing exciting, captivating and authentic pieces to engage audience members
- Gathered facts to develop solid perspectives on news stories and drafted concepts aligned with company vision
- Creating well-crafted and informative content that aligns with the brand's messaging
Education
Bachelor of Arts - Communications
St. Paul's University
Limuru11-2024
Skills
- Business analysis
- Requirements gathering
- Business process improvement
- Business strategy
- Business solutions development
- Research skills
- Data organization
- Project management
Certification
Cisco Academy
CCNA 1: Introduction to Networks: Introduction to Networks
Issued March 2025
SCRUMstudy
Accreditation Body for Scrum and AgileSCRUMstudy
Scrum Fundamentals Certified (SFC)Scrum Fundamentals Certified (SFC)
Issued March 2025
6sigmastudy
Six Sigma Yellow Belt (SSYB), Six Sigma Yellow Belt (SSYB)
Issued March 2025
Key Projects
Customer Interaction Tracking System (CITS) – Kenya Revenue Authority
(Business Analysis & System Validation)
- Spearheaded end-to-end business requirements documentation, collaborating with fellow colleagues to document over 10 business use cases, ensuring alignment with KRA’s operational needs
- Conducted a rigorous review and validation of all business use cases prior to final sign-off, mitigating risks, and ensuring compliance with KRA’s service standards
Ushuru GPT (AI-Powered Taxpayer Support Chatbot) – Kenya Revenue Authority
(AI Solution Development and Quality Assurance)
- Developed and documented 20+ critical business requirements and tax compliance rules, enabling seamless integration of regulatory policies into the chatbot’s NLP framework
- Performed data cleaning, eliminating 30% of redundant entries to enhance the chatbot’s training dataset accuracy
- Led user acceptance testing (UAT), providing actionable feedback on AI-generated responses to improve accuracy by 25% and reduce the manual review workload for KRA staff
References
- Eve Ogombe, Assistant Manager SD& BA, Kenya Revenue Authority, +254723771263, Eve.Ogombe@kra.go.ke
- Judy Muriu, Senior Business Process Analyst, Kenya Revenue Authority, +254720104522, Judy.Muriu@kra.go.ke
- Ken Aseka, Editor-in-Chief, Kenyan Times, +254721514349, Ken.Aseka@gmail.com
Timeline
Business Analyst Intern
Kenya Revenue Authority
01.2025 - Current
Digital Media Assistant
Emerging Brand Africa
06.2022 - 12.2024
Bachelor of Arts - Communications
St. Paul's University
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