OMBEHETSI ALGA GULALI
Nairobi
Summary
Dynamic and results-oriented professional with over 6 years of experience in sales, supply chain management, administration, and customer service. Proven expertise in driving client acquisition, streamlining operations, and enhancing customer satisfaction. Adept at leveraging data-driven insights to optimize processes and foster business growth. Committed to delivering exceptional results through collaboration, strategic planning, and operational excellence.
Overview
10
10
years of professional experience
Work History
Administration assistant
Nairobi County Council
Nairobi
09.2019 - 01.2021
- Reduced office supply expenses by 10% through enhanced inventory management.
- Overhauled document management systems, increasing accessibility and minimizing errors by 25%.
- Coordinated schedules for a 20-person team, achieving a 95% on-time completion rate for critical projects.
Customer Service Representative/Dispatch Officer
Crystal Adhesives Limited
Nairobi
01.2021 - 02.2022
- Resolved customer issues, elevating satisfaction scores by 25%.
- Streamlined dispatch operations, cutting delays by 18% and lowering costs by 10%.
- Used QuickBooks and Tally Systems to manage inventory and generate financial reports.
- Managed over 50 customer interactions daily, maintaining a 98% positive feedback rating.
Acquisition Agent
Eezy Cars
Nairobi
07.2022 - 01.2024
- Orchestrated the procurement of over 50 vehicles annually, reducing acquisition expenses by 15%.
- Strengthened supplier partnerships, achieving a 98% on-time delivery rate.
- Conducted comprehensive market analysis to align procurement with industry trends, improving inventory turnover by 20%.
Sales Executive
Mahiga Homes Ltd
Nairobi
07.2024 - 02.2025
- Spearheaded sales initiatives that drove a 25% increase in property sales within six months.
- Cultivated a pipeline of 40+ qualified leads per quarter, fostering consistent revenue growth.
- Negotiated contracts with clients, ensuring favorable outcomes and 100% satisfaction.
- Collaborated with marketing teams to execute campaigns, increasing inquiries by 30%.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
Business Development Executive
Merican Limited
Nairobi
01.2015 - 12.2018
- Developed business growth plans by identifying key clients, critical targets, and priority service lines.
- Created effective marketing, sales, and promotional initiatives to drive revenue.
- Maintained up-to-date knowledge of industry, target accounts, and competitive landscape.
- Planned and developed winning strategies to increase sales, expand territories, and boost market positioning.
- Tailored business proposals to individual client needs, significantly improving proposal acceptance rates.
- Produced quotes and proposals to provide value and benefits to prospective clients.
Education
Business Administration - With Information Technology-Supply Chain Management
Maseno University
Skills
- Client Retention and Acquisition Strategies
- Inventory and Supply Chain Optimization
- Sales and Revenue Maximization
- Administrative Oversight and Coordination
- Customer Resolution and Satisfaction Enhancement
- Leadership Development and Team Collaboration
- Market Analysis and Business Development
- Contract Negotiation
- QuickBooks & Tally Systems
- Marketing Campaign Execution
Websites
Languages
English
Swahili
Achievements And Awards
- Customer Service: Maintained a 98% customer satisfaction score by resolving issues efficiently and implementing innovative engagement strategies.
- Administration: Reduced onboarding time by 40% by mentoring and training new team members.
- Sales: Boosted sales by 30% through tailored marketing initiatives and consistent lead follow-up.
- Initiated the 'BANT' analysis to elevate sales and understand the customer's need and timeline.
Timeline
Sales Executive
Mahiga Homes Ltd
07.2024 - 02.2025
Acquisition Agent
Eezy Cars
07.2022 - 01.2024
Customer Service Representative/Dispatch Officer
Crystal Adhesives Limited
01.2021 - 02.2022
Administration assistant
Nairobi County Council
09.2019 - 01.2021
Business Development Executive
Merican Limited
01.2015 - 12.2018
Business Administration - With Information Technology-Supply Chain Management
Maseno University