NELSON OTIENO OUGO
Summary
Debt & liability reduction and performance innovation & improvement to drive results Game-changing and integrity-driven Credit Management Leader possessing over 10 years of impressive track record carrying out high-quality credit analysis and collections management of multimillion-dollar, nationally and internationally based companies. A reputation for developing and improving policies and procedures that enforce customer credits, ensure high percentages of on-time collections, and optimize cash payments flow. A determined, results-driven leader who excels at tackling significant change initiatives and is masterful at collaboration, readily able to adapt to any situation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader Credit Control
Wananchi Telecom Limited
2023.02 - Current
- Accountable for delivering targeted performance for the Credit Control Section within the group (Kenya, Uganda, Tanzania, Mauritius & Malawi), taking charge and proactively driving the attainment of the Key Performance Indicators of the section, managing the credit and collections function, ensuring timely and accurate collections of outstanding invoices, and minimizing bad debt losses.
Credit Controller
Wananchi Telecom Limited - Kenya & Mauritius
2021.05 - 2023.01
- Reduced Ageing book from $2M to $500k FY 2022, Reduced Bad debts provision from $700k to $150k FY 2022, Streamlined the departments operations i.e
- Regular meetings, reconciliation, improved relationships with Account Managers and this as a result improved collection to an average of 98% FY 2022, Improved the Days Sales Outstanding from 60 days to 33 days FY 2022, Designed and implemented the dunning matrix that has helped in collection and customer follow-ups, Promoted to Team Leader Position to oversee the Group Credit Control function because of great performance.
Head of Credit Control
Geminia Insurance Company Limited
2019.10 - 2021.04
- Managed six staff, KES 6.6 Billion in budgets, and KES 1.6 Billion in outstanding premiums, Improved cash flow for impaired accounts through combination of auctions and collections, Reduced disputed accounts to less than 1% of my portfolio through expeditious and timely reconciliation and effective communication to the customer, Improved customer relationships in the allocated portfolio by tracking the unresolved issues and collaborating with the relevant authorities to achieve resolution and quick turnaround time.
Accountant- Credit Control
APA Insurance Limited
2015.05 - 2019.09
- Significantly trimmed outstanding branch premium from KES 700M (2015) to KES 300M in 2019, and renegotiated debtor days from 90 days to 55 days, Oversaw KES 1M in monthly debtor account reconciliation and developed and updated credit control reports for submission to management, the credit control committee and auditors, Reduced loan portfolio at risk by nearly 40% by tracking loan repayments through computation of direct salesforce and agents' loan balances, Revitalized staff performance with training of 10 employees on premium collections, client statement reconciliation, processing of commissions, filing of Withholding Tax, and use of TurnQuest.
Acting Credit Controller
Resolution Insurance Company Limited
2014.06 - 2015.05
- Slashed debt down to KES 50M from KES 100M and escalated problem accounts to profit centre managers, and defaulting accounts to legal department and debt collectors, Optimized cash flow by opening 20 to 30 debtor accounts per month, reviewing bad debts and provisions, and coordinating the ageing of debtors' ledger.
Education
Certified Public Accountant-2 (CPA-2) -
KASNEB
01.2015
Bachelor of Business Administration & IT - Finance
Maseno University
01.2012
Master's in Business Administration (MBA) - Strategic Management
Jomo Kenyatta University of Agriculture and Technology - JKUAT
Certified Credit Professionals -4 (CCP-4) -
KASNEB
Skills
- Credit Risk Management
- Enhanced Investments Due Diligence
- Investment Management
- Portfolio/Credit Management
- Relationship Management
- Financial Performance
- Credit Evaluation Debt Recovery
- Debt Consolidation & Analysis
- Business Value Propositions
- Business Analysis
- Asset Based lending
- Collections Management
- Credit Applications
- Risk Reviews
- Credit Policies
- Regulatory Compliance
Affiliations
Institute of Credit Management Kenya ( ICM -K), AICM/22/059
References
- John Pope Aleri, Group Finance & Operations Manager, Wananchi Group (K) Limited, 0720207748, john.aleri@wananchi.com
- Beth Nyambura Wambugu, Head of Credit Control, Jubilee Allianz General Insurance Kenya Limited, 0723267814, Wambugu205@gmail.com
- Lilian Wachira, Manager- Credit Control, Heritage Insurance Company Limited, 0721754301, lilian.wachira@heritage.co.ke
Training
- Member of the Institute of Credit Management (KENYA) - ICM (K)
- Public Speaking Training - Dress To Impress Group (October 2020)
- Fundamentals of Credit - Corporate Finance Institute (April 2020)
- Forms of Business Structure - Corporate Finance Institute (April 2020)
- Customer Service - Premier Training Services (June 2016)
- Executive Certificate of Proficiency (ECOP) - College of Insurance (April 2014)
- Performance Management Training - Altima Africa (March 2014)
- Government G-Pay System - Ministry of Higher Education, Science & Technology (June 2011)
- Integrated Financial Management Information System - Ministry of Higher Education, Science & Technology (June 2011)
Certification
- Fire Marshall
Languages
Luo
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
References
References available upon request.
Timeline
Team Leader Credit Control
Wananchi Telecom Limited
2023.02 - Current
Credit Controller
Wananchi Telecom Limited - Kenya & Mauritius
2021.05 - 2023.01
Head of Credit Control
Geminia Insurance Company Limited
2019.10 - 2021.04
Accountant- Credit Control
APA Insurance Limited
2015.05 - 2019.09
Acting Credit Controller
Resolution Insurance Company Limited
2014.06 - 2015.05
Certified Public Accountant-2 (CPA-2) -
KASNEB
Bachelor of Business Administration & IT - Finance
Maseno University
Master's in Business Administration (MBA) - Strategic Management
Jomo Kenyatta University of Agriculture and Technology - JKUAT
Certified Credit Professionals -4 (CCP-4) -
KASNEB
- Fire Marshall
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