MUTHI PETER MWANGI
Business Information Technology
Nairobi,50531
Summary
A keen to detail and result driven ICT officer with the experience navigating through roles accorded to diligently. Team player who is committed to learning, excellence, ethics and people, also an excellent communicator with great interest in technology innovations. Proficient ICT Technician thrives setting up and maintaining stations, training users and supporting pivotal process improvements to computer systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with every department to continuously improve tools and resources.
Overview
2
2
Languages
14
14
years of post-secondary education
4
4
years of professional experience
Work History
ICT Technician
EXCELLENT CHOICE INVESTMENT
RUIRU, KIAMBU
02.2019 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Trained and supported end-users with software, hardware and network standards and use processes.
Store Clerk
Hydrate Limited
THIKA, KIAMBU
01.2018 - 12.2018
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
ICT ASSISTANT
BOB MORGAN SERVICE LIMITED
NAIROBI, NAIROBI
08.2016 - 01.2017
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created polished and error-free correspondence to meet organizational needs and enhance communication between stakeholders.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Attended to office operations and required paperwork.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Education
Diploma - Business and Information Technology
KCA UNIVERSITY
SURVEY OF KENYA 09.2014 - 11.2016
Certificate in Business mathematics. Mean Grade Distinction - BUSINESS MATHEMATICS
Kenya Institute of Management
Meru 04.2014 - 08.2014
Certificate in Driving (class - Driving
TOP GEAR
NAIROBI 01.2014 - 03.2014
Kenya certificate of secondary Education (KCSE) Mean Grade C - KCSE
Muthambi High School
Meru 01.2010 - 10.2013
Kenya Certificate of Primary Education - KCPE
NEW VISION PREPARATORY SCHOOL
MERU 01.2002 - 11.2009
Skills
Equipment setup
Systems administration
Organization and Time management
Training & Development
Conflict resolution
Self-motivated professional
Data management
Computer proficiency
Cultural awareness
Responsible
Customer Service
Networking issues
Technical troubleshooting
Software updates
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Developed the website for Excellent choice investment https://www.excellentchoiceinvestments.com/
Timeline
ICT Technician
EXCELLENT CHOICE INVESTMENT
02.2019 - Current
Store Clerk
Hydrate Limited
01.2018 - 12.2018
ICT ASSISTANT
BOB MORGAN SERVICE LIMITED
08.2016 - 01.2017
Diploma - Business and Information Technology
KCA UNIVERSITY
09.2014 - 11.2016
Certificate in Business mathematics. Mean Grade Distinction - BUSINESS MATHEMATICS
Kenya Institute of Management
04.2014 - 08.2014
Certificate in Driving (class - Driving
TOP GEAR
01.2014 - 03.2014
Kenya certificate of secondary Education (KCSE) Mean Grade C - KCSE
Muthambi High School
01.2010 - 10.2013
Kenya Certificate of Primary Education - KCPE
NEW VISION PREPARATORY SCHOOL
01.2002 - 11.2009