Power Bi and Tableu 2020
Bryan Bett
Ict Support Officer
Nairobi,30
Summary
Enthusiastic ICT Support Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in the ICT industry. Experienced ICT support Officer with over 3 years of experience in the Information technology industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Ict Support Officer
Genghis Capital Limited
Nairobi , 30
09.2017 - Current
- Trained and supported end-users with software, hardware and network standards.
- Performed tests of functionality, security and performance of different workstations and devices.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Monitored Virtual Desktop servers, Application Servers, network connections and firewalls to maintain maximum up-time and functionality.
- Trained end-users of Software and Software on use, functionality and application to business problems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Teamed on hard push to resolve numerous support tickets resulting from failed rollout of new version of Software, clearing entire queue within the required turn around time.
- Addressed all questions and concerns from end users regarding In-house software programs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Devised solutions to operations issues related to Systems and Software, working closely via phone, email, live chat and web teleconference.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified and repaired software and hardware to resolve technical issues.
Ict Internship Student
Image Registrars Ltd
Nairobi, 30
08.2016 - 12.2016
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Diagnosed and executed resolution for all network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Exceeded goals through effective task prioritization and great work ethic.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Computer Science
Catholic University of Eastern Africa
Nairobi 08.2013 - 12.2018
Skills
Technical troubleshooting
Accomplishments
- Collaborated with a team of three in the migration of Genghis Capital Limited core technology infrastructure from premise to cloud infrastructure.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved Mobile Application issue through consumer testing.
Software
Dynamics Nav
Office 365 Suite
CRM and Helpdesk
IP Telephony
Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Data Analysis
Cloud Computing
Networking and Programming
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Ict Support Officer
Genghis Capital Limited
09.2017 - Current
Ict Internship Student
Image Registrars Ltd
08.2016 - 12.2016
Bachelor of Science - Computer Science
Catholic University of Eastern Africa
08.2013 - 12.2018
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