MARY NYAGUTHII MUKUI
Nairobi
Summary
Driven and keen Coffee Barista possessing more than 5 years of experience in creating superior coffee drinks, operating high traffic service stations, and providing excellent customer service. Experienced in specialty coffee making, teamwork, and work efficiency. Skilled in cross-cultural communication and willing to implement international hospitality standards in a vibrant and customer-oriented cafe or hotel setting.
Overview
7
7
years of professional experience
Work History
Coffee Barista
Hospitality Crew Company Coffee
12.2021 - 08.2025
- Prepare and serve over 200 specialty coffee drinks per day, consistently achieving a 95%+ customer satisfaction rating.
- Kept a clean working environment and cleaned up and calibrated equipment every day.
- Trained and mentored 6 junior baristas, improving team efficiency and reducing service time by 20%.
- Managed stock and supplier relationships to ensure zero service interruptions in a high-volume café.
Barista
African Coffee Roasters
01.2019 - 09.2021
- Delivered high-quality espresso beverages and personalized customer service in a fast-paced environment.
- Handled cash transactions accurately and used POS systems to process orders quickly by 15%.
- Ensured compliance with international food safety and hygiene standards.
- Upsold bakery and beverage pairings, increasing daily revenue by 12%.
Education
Barista -
Kenya Coffee School
Bachelor of Commerce - undefined
Kenyatta University
Food Safety & Hygiene Certification
Additional Training
Skills
- Latte Art/ Specialty Coffee Brewing
- Coffee Roasting, Processing and Brewing
- Coffee Machinery Technology
- Excellence of Customer Service and Upselling
- High-Volume Operations Management
- Quality Control and Food Safety Standards (HACCP)
- POS Systems & Cash Handling
- Barista Training and Mentorships
- Cross-cultural Communication and Multilingual Service
- Inventory Control and Supplier Co-ordination
References
Available upon request.
Timeline
Coffee Barista
Hospitality Crew Company Coffee
12.2021 - 08.2025
Barista
African Coffee Roasters
01.2019 - 09.2021
Bachelor of Commerce - undefined
Kenyatta University
Barista -
Kenya Coffee School
Food Safety & Hygiene Certification
Additional Training
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